About The Role
We are looking for a reliable and organised
Property Management Assistant who is knowledgeable in property management and can support the day-to-day coordination of residential properties, landlords, tenants, repairs, compliance, and housing-related administration.
The ideal candidate must have strong communication skills, attention to detail, and the ability to manage multiple property-related tasks efficiently. This role is suitable for someone with experience in housing, lettings, property administration, tenancy coordination, repairs coordination, or landlord/tenant support.
Key Responsibilities
The successful candidate will be responsible for:
- Assisting with the day-to-day management of residential properties.
- Liaising with landlords, tenants, contractors, councils, and internal teams.
- Coordinating repairs and maintenance requests from reporting through to completion.
- Keeping accurate records of property updates, repairs, inspections, and tenant communications.
- Supporting tenancy management, including move-ins, move-outs, renewals, and property handovers.
- Assisting with property inspections and ensuring any issues are recorded and followed up.
- Responding to tenant and landlord enquiries in a professional and timely manner.
- Updating property trackers, databases, and internal systems.
- Supporting rent, arrears, service charge, and housing benefit/universal credit-related administration where required.
- Preparing letters, emails, reports, and documentation related to property management.
- Coordinating with contractors to obtain quotes, book works, and follow up on job completion.
- Ensuring properties are maintained to a good standard and issues are escalated when necessary.
- Supporting the wider housing/property team with administrative and operational tasks.
Requirements
The ideal candidate should have:
- Previous experience in property management, lettings, housing, real estate, or facilities coordination.
- Good understanding of landlord and tenant responsibilities.
- Knowledge of repairs, maintenance, inspections, and compliance requirements.
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- Ability to manage emails, calls, trackers, and deadlines effectively.
- Confidence in speaking with landlords, tenants, councils, and contractors.
- Good attention to detail and ability to maintain accurate records.
- Proficiency in Microsoft Office, Google Workspace, Outlook, and online databases.
- Ability to work under pressure and manage multiple priorities.
- A professional, proactive, and problem-solving attitude.
Desirable Skills
- Experience working in supported housing, social housing, HMO management, or residential lettings.
- Experience coordinating contractors and repair works.
- Experience using property management software or CRM systems.
Personal Qualities
We Are Looking For Someone Who Is
- Organised and detail-oriented.
- Professional and confident when communicating.
- Reliable and able to follow instructions.
- Proactive in solving problems.
- Able to work independently and as part of a team.
- Calm and respectful when dealing with tenants or landlords.
- Able to handle confidential information appropriately.
- Committed to providing a high standard of service.
