TechLoom Global connects industry-leading companies across various sectors with top-tier global talent. Our expertise spans a wide range of functions, including sales development, product and engineering, marketing, operations, customer success, finance, and administrative support. As a TechLoom Global team member, you become part of a network of high-caliber professionals delivering real impact for forward-thinking companies navigating today's dynamic and competitive landscape.
This role supports two parallel operations — a 20-plus unit residential rental portfolio and a grocery/liquor store business — by bringing structured, documented coordination to vendor scheduling, compliance tracking, and tenant and store communications. The Dispatch Coordinator will replace ad hoc phone and text-based workflows with a consistent, trackable system covering confirmed appointments, in-progress status, and completion logging across both lines of business. The position operates fully within EST business hours and requires a self-sufficient operator who can own recurring workflows end to end without requiring constant escalation.
[RESPONSIBILITIES]
- Coordinate and schedule vendors across HVAC, plumbing, electrical, refrigeration, and general handyman trades.
- Execute structured confirmation workflow at day-before, morning-of, and completion stages for every dispatch.
- Log all vendor dispatches same day across both the residential portfolio and store operations.
- Track recurring compliance renewal deadlines for lead-paint registration and rental licenses ahead of due dates.
- Maintain and update multiple Excel or Google Sheets trackers covering properties, contractors, and maintenance schedules.
- Conduct written and verbal follow-up with tenants, vendors, and store staff to confirm work status and next steps.
- Approve or route repair requests independently within pre-set dollar thresholds without escalating routine decisions.
- Document SOPs for each recurring workflow within the first 30 days of engagement.
[REQUIREMENTS]
- 3 to 6 years of experience in a coordination, dispatch, or operations support role.
- Demonstrated experience coordinating vendors or contractors across multiple trades simultaneously.
- Proven ability to manage structured multi-step confirmation and logging workflows consistently.
- Strong proficiency in Excel and Google Sheets for maintaining multiple live operational trackers.
- Strong written and verbal communication skills for follow-up with tenants, vendors, and store staff.
- Ability to track recurring compliance or renewal deadlines independently without a legal or compliance background.
- Comfortable making approval decisions within defined dollar thresholds without requiring escalation on routine items.
[NICE TO HAVES]
- Prior property management or real estate operations experience.
- Familiarity with apartments.com or a comparable property management and leasing platform.
- Familiarity with rent-comp tools such as Rentometer, Zillow, or Redfin.
- Experience writing SOP documentation for recurring operational workflows.
- Retail or grocery operations exposure.
