The Projects & Process Support Officer s upports the Projects and Process Improvements Department Head in managing projects and process improvement initiatives ensuring their quality and timely covering all products of the Retail Lending Group.
Responsibilities
Implement assigned projects and improvements projects initiated by Management:
- Benchmark and/or develop best practices in order to design processes (or workflows) that will improve and align all processes across Head Office and Business Center (Provincial Units)
- Lead assigned project teams during the project from requirements to testing to implementation ensuring quality and timely completion of these phases
- Provide process documentation and operating instructions for implemented projects and process improvement initiatives
- Conduct Project Value Realization Review for assigned projects and process improvement initiatives
- Provide second level system support for various units who uses systems and various tools developed related to the implementation of a project and/or process improvement initiative
Qualifications
- Bachelor's degree graduate in Industrial Engineering, Business Administration (Operations Management), Applied Mathematics, Management or business-related course, any Information Technology course
- At least 2-3 years Banking experience preferably in the field of Continuous Process Improvement, Operations or Systems/Project Management
- Background in Continuous improvement methodologies, operation processes and management, systems analysis, design and project management
- Proficient in People skills capable of interacting with various types of people (i.e. IT programmers, Operations Users, Systems Audit, etc.)
- Strong analytical and organizational skills
- Self-motivating and able to push through the project phases
