Project Officer

About the Role

As the Project Officer, you will support the planning, coordination, monitoring, and documentation of projects within the Contact Center Channel Division. The role ensures all project activities—from requirements gathering to reporting—are completed accurately and on schedule. The Project Officer plays a key role in tracking progress, preparing documentation, escalating risks, and supporting the Project Manager in executing initiatives aligned with divisional goals.

How you'll contribute

• Prepare project documents (plans, reports, MoMs, trackers) accurately and on time.
• Monitor project activity progress and escalate delays or issues promptly.
• Identify risks and ensure all issues are escalated and closed within SLA.
• Ensure projects adhere to PMO templates, documentation standards, and closure requirements.
• Assist in monitoring project costs to ensure adherence to approved budgets.

What we're looking for

• Bachelor's degree in any related field
• Minimum of 2 to 5 years of relevant experience in project management, customer service
• Strong understanding of governance and compliance frameworks
• Asset and inventory management knowledge
• System access management capability
• Experience in operational risk and audit processes
• Strong attention to detail
• Intermediate Excel (tracking, reconciliation)
• Experience in financial institutions or regulated environments is an advantage
• Willing to work on-site at the Makati Head Office

About Security Bank

Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.

Start your BetterBanking career with us today.