Project Manager Tech Operations & CX Enablement (Mandarin Speaker)

The ideal candidate for this Project Manager role is someone who can operate beyond

traditional project coordination. We are looking for a bilingual (Mandarin & English) project

lead who can bridge communication between the CX Enablement Team and the Tech

Team while driving execution across complex cross-functional initiatives.

This person should be capable of managing both strategic and operational workstreams

involving online and offline processes. He or she must be able to size projects

independently, perform preliminary scoping, identify dependencies, and build ad hoc

teams based on project requirements. The role requires someone who can create structure

in fast-moving environments and push initiatives from ideation to execution with minimal

supervision.

The Project Manager will oversee timelines, milestones, resource coordination, stakeholder

alignment, and overall project delivery. In addition, the role is expected to contribute to

process improvement initiatives, operational scaling, workflow optimization, and tooling

enhancements across Customer Experience operations.

A critical part of the role is serving as the communication bridge between

Mandarin-speaking and English-speaking stakeholders. The candidate must be highly

proficient in both written and verbal Mandarin and English to accurately translate business

requirements, technical feedback, project updates, and operational needs between teams.

Key responsibilities include:

● Translating CX Enablement requirements into structured technical

documentation such as PRDs, user stories, process flows, and feature

specifications

● Coordinating closely with Tech teams to ensure requirements are actionable and

delivered effectively

● Managing Agile/Scrum workflows and ensuring projects remain on track

● Supporting configuration, testing, troubleshooting, and optimization of CX

platforms such as Zendesk.

● Familiarity with Order Management Systems (e.g., Shopify, Magento, or

PrestaShop) is a plus.

● Identifying inefficiencies in current CX workflows and driving automation,

integration, or tooling improvements

● Facilitating collaboration between cross-functional teams and external

stakeholders

● Supporting proposal acceleration, operational asset development, and scalable

process implementation

● Identifying business opportunities and executing initiatives that improve

operational efficiency and customer experience

The ideal candidate should have strong business acumen, operational thinking, and

technical coordination skills. We are looking for someone proactive, highly organized,

solutions-oriented.