Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At
Vertiv, we don't just hire talent—we
cultivate leaders who
drive innovation and
engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure, we are scaling up to meet the demands of
AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Position Summary
End-to-end coordinator for full-string battery installations, managing projects from costing and order placement through scheduling, shipping, installation, and project closeout. The role focuses on
cycle-time reduction, cost optimization, inventory control, and on-time delivery, ensuring high service quality and customer satisfaction.
Responsibilities
Knowledge
- Applies acquired job skills and follows company policies and procedures to complete standard tasks
- Reviews battery orders and ensures all required project details are complete
- Secures customer-requested installation dates
- Coordinates with Service Partners (installers) and District Operations Coordinators/Customer Engineers to confirm schedule availability
- Communicates confirmed installation dates to customers
- Coordinates additional customer requirements to ensure project completion (e.g., Certificate of Insurance (COI), technician permits, etc.)
- Requests for delivery information, site requirements, or restrictions from customers
- Manages daily battery revenue spreadsheet, tracking order progress and projected completion based on lead times and customer preferred dates
- Coordinates battery shipping from warehouse based on customer needs, cost efficiency, logistics, and inventory levels; sources batteries when necessary
- Tracks shipment status from warehouse or vendors to ensure timely delivery
- Handles calls and inquiries from the Full String queue
- Monitors end-to-end project progress and follows up to ensure completion
Complexity
- Works on routine assignments that require basic problem-solving and sound judgment
- Identifies customer needs through effective communication and probing questions
- Develops appropriate solutions to customer concerns and provides clear, practical recommendations
- Assists customers through handling, servicing, follow-ups, communication, and issue resolution until closure
- Ensures timely completion of workload and monitors transaction turnaround times for efficiency
- Implement error-prevention measures to ensure accuracy of all transactions
- Participates in conference calls, meetings, and customer discussions as required
- Adheres to shift schedules and attendance expectations to ensure consistent customer support and balanced team workload
- Coordinates with other teams and support groups to fulfill customer requests
- May monitor team service levels and assist in workload distribution when needed
- May handle specialized or escalated customer queries
Supervision
- Receives general direction for standard work and detailed instruction for new or unfamiliar assignments
- Consults with supervisors and senior peers for guidance on complex or unusual cases
- Records and submits periodic and/or quarterly transaction reports, log sheets, and tracking documents
- Plans, executes, and manages own workload and assigned projects in collaboration with Team Lead / Supervisor
- Assists in facilitating team meetings, huddles, and information cascades; shares best practices, lessons learned, and process updates
- May be tasked to gather data, analyze trends, and prepare reports with recommendations for Team Lead / Supervisor
- Utilizes effective communication tools such as workflow, process maps, diagrams, and templates to clearly communicate processes and information across all levels
Continuous Improvement
- Identifies problem areas and root causes, proposes possible solutions, and escalates issues to Team Lead/Supervisor or Senior team members when necessary
- Completes individual development plans and actively participates in agreed training and development activities
- Assists the Team Lead/Supervisor in identifying team opportunities and challenges; provides well-considered recommendations to line leaders and stakeholders by consolidating and translating information into actionable insights for management decision-making
- Supports quality improvement initiatives and projects (e.g., Think Customer, QMS, and other continuous improvement programs)
Team Support and Development
- Actively participates in team activities, initiatives, and engagement programs
- Performs other reasonable duties and project assignments as required to support business needs
- Serves as backup for next-level or related functions to ensure business continuity
- Manages or supports at least one company, platform, or business unit project/initiative
- Coordinates and collaborates with team members and stakeholders to successfully complete assigned projects and programs
Qualifications
- Bachelor's degree in business, Purchasing, Sales, Supply Chain, Logistics, or a related discipline
- Strong knowledge of support processes, including quotation and order entry fulfillment
- 1–2 years of experience in project coordination or related functions
- Proficient in MS Outlook and MS Office applications
- Familiar with business systems and tools such as SharePoint, Oracle, and Smartsheet
- Excellent oral and written communication skills
- Strong organizational and prioritization skills, with the ability to manage multiple tasks effectively
- Demonstrated ability to meet deadlines in a fast-paced environment
- Highly detail-oriented with a focus on accuracy and quality
- Strong team player with a positive and proactive attitude
- Excellent time management and problem-solving skills
- Fluent in written and spoken American English
- Knowledge of U.S. geography and transportation systems
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-Firs
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
