We are looking for an exceptional individual with strong project management, business consulting, and collaboration skills who can successfully operate in a complex environment involving external partners, sales, technical, go-to-market, and operations teams. The successful candidate will be accountable for developing project plans to drive migration efforts and coordinating project delivery that balances significant business value with potential operational risk. Success in this role requires combining project management techniques with pragmatic solutions to balance competing objectives.
Key Responsibilities
- Project Management & Implementation: Accountable for evaluating, planning, and implementing strategic projects, ensuring critical deliverables are met. This includes employing effective project and change management methodologies to manage risks and change.
- Leadership & Planning: Lead the team to define objectives, secure appropriate resources, and develop schedules to ensure the timely completion of key strategic cross-functional projects.
- Control & Governance: Ensure control of projects/work streams by dealing with conflicting priorities, issues, risks, dependencies, and changes.
- Conflict Resolution: Balance the demands of concurrent projects while maintaining a high level of diplomacy.
- Issue Management: Manage project actions and escalate issues to leadership when appropriate.
Relationship Management
- Work closely with Operations and Technology Teams to minimize or eliminate business disruptions.
- Communicate and champion the objective and value of the projects to the stakeholder base.
- Apply exceptional leadership skills in managing stakeholder expectations.
- Report project execution and health on a regular basis to leadership.
- Provide guidance and ongoing support to team members throughout all critical project phases.
Required Experience & Knowledge
Familiarity or exposure to the following systems, processes, and tools is a great addition for success:
- Experience in CRM technologies like Salesforce and ServiceNow.
- ITIL Knowledge.
- Experience working on Customer Support/Service related projects.
