Project Manager

The ideal candidate for this Project Manager role is someone who can operate beyond

traditional project coordination. We are looking for a project

lead who can bridge communication between the CX Enablement Team and the Tech

Team while driving execution across complex cross-functional initiatives.

This person should be capable of managing both strategic and operational workstreams

involving online and offline processes. He or she must be able to size projects

independently, perform preliminary scoping, identify dependencies, and build ad hoc

teams based on project requirements. The role requires someone who can create structure

in fast-moving environments and push initiatives from ideation to execution with minimal

supervision.

The Project Manager will oversee timelines, milestones, resource coordination, stakeholder

alignment, and overall project delivery. In addition, the role is expected to contribute to

process improvement initiatives, operational scaling, workflow optimization, and tooling

enhancements across Customer Experience operations.

Key responsibilities include:

● Translating CX Enablement requirements into structured technical

documentation such as PRDs, user stories, process flows, and feature

specifications

● Coordinating closely with Tech teams to ensure requirements are actionable and

delivered effectively

● Managing Agile/Scrum workflows and ensuring projects remain on track

● Supporting configuration, testing, troubleshooting, and optimization of CX

platforms such as Zendesk.

● Familiarity with Order Management Systems (e.g., Shopify, Magento, or

PrestaShop) is a plus.

● Identifying inefficiencies in current CX workflows and driving automation,

integration, or tooling improvements

● Facilitating collaboration between cross-functional teams and external

stakeholders

● Supporting proposal acceleration, operational asset development, and scalable

process implementation

● Identifying business opportunities and executing initiatives that improve

operational efficiency and customer experience

Nice to Have: Professional proficiency in Mandarin.

The ideal candidate should have strong business acumen, operational thinking, and

technical coordination skills. We are looking for someone proactive, highly organized,

solutions-oriented.

Why work for Ecosa

Ecosa is an eCommerce company dedicated to transforming our customers lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday!

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.