Purpose of the Role
- The Project Manager plays a central role in driving visibility, governance, and delivery discipline across regional implementations and operational transformation initiatives in APAC. The core focus of the role is to bring clarity to what is happening across multiple workstreams—ensuring priorities, progress, risks, and dependencies are transparent—and to hold teams accountable for delivering against agreed outcomes.
- This is not a hands-on problem-solving role. Instead, the Project Manager identifies where issues, risks, or gaps are emerging and drives the right stakeholders into the right forums to enable timely decisions and resolution. Acting as the connective layer across senior leadership and on-the-ground teams, the role ensures alignment, momentum, and clear ownership of actions across the business.
- Success in the role requires the mindset and confidence to influence at all levels—challenging constructively, driving accountability, and maintaining delivery focus in complex, fast-moving environments.
Key Responsibilities:
Project Delivery & Coordination
- Coordinate day-to-day delivery of regional implementations and operational initiatives across defined workstreams
- Maintain project plans, timelines, and ownership, ensuring clarity across teams
- Track progress against milestones, highlighting risks, dependencies, and delays, and supporting resolution
- Support delivery teams to ensure projects progress within agreed scope and timelines
Stakeholder Coordination
- Act as a central point of coordination across cross-functional teams including Client Services, Procurement, Supply Chain, Finance, Technology, and Operations
- Facilitate project meetings, working sessions, and follow-ups to maintain alignment and momentum
- Represent the business in client-facing interactions, including project meetings, due diligence interviews, workshops, and implementation activities, while proactively following up client stakeholders to drive completion of outstanding actions, decisions, and project deliverables.
- Provide structured updates to stakeholders and support escalation of key risks or issues where required
- Build effective working relationships to support collaboration and delivery focus
Governance & Project Management Discipline
- Own and maintain core project management tools, including project plans, RAID logs, trackers, and status reporting
- Support governance routines such as project reviews, status updates, and reporting packs for leadership forums and client stakeholders
- Ensure consistent application of project management standards, templates, and ways of working
- Monitor overall project health and flag risks, dependencies, and gaps to support informed decision-making
Communication, Reporting & Documentation
- Prepare clear, concise project updates, dashboards, and reporting materials for internal and client stakeholders
- Document key actions, decisions, and risks to ensure transparency and follow-through
- Support preparation of presentations, governance materials, and project communications
- Contribute to effective communication and alignment across project teams
Implementation Change & Support
- Support implementation activities, ensuring teams are aligned and operationally ready for delivery
- Assist with coordination of change-related activities such as process rollout, training support, and adoption tracking
- Ensure new processes or tools are implemented in a structured and consistent way across teams
Skills, Knowledge & Approach:
- 3-6 years of experience in a Project Management, PMO, Implementation, or Operational role within a fast-paced, cross-functional environment
- Solid grounding in project coordination, including planning, tracking, RAID management, stakeholder coordination, and structured reporting
- Experience working across functions such as Operations, Client Services, Procurement, Supply Chain, Finance, or Technology
- Confident communicator, able to provide clear, structured updates and facilitate alignment across teams
- Experience using project management or collaboration tools (e.g. Smartsheet, Monday.com, Asana, Jira, Microsoft Project or similar)
- Strong capability in preparing project documentation, trackers, status reports, and presentations (PowerPoint / Excel)
- Well organised and analytical, with the ability to simplify and communicate complex issues clearly
- Brings a structured, delivery-focused approach and is comfortable managing multiple priorities in a fast-paced environment
- Proactive and dependable, maintaining momentum and visibility across workstreams
- Comfortable working with a range of stakeholders, supporting discussions, surfacing risks, and escalating where needed
- Brings a perspective on how project delivery can be improved, while remaining open to feedback and different ways of working
- Builds strong working relationships through a collaborative and pragmatic approach
Nice to Have:
- Experience supporting implementation, process improvement, or change initiatives
- Exposure to requirements gathering, process mapping, or operational workflows
- Experience working in regional or multi-market environments
Any Specific Role Requirements:
- This is not a technical project management role and requires the ability to engage across all areas of a business. Exposure to agile is advantageous but delivery will follow a waterfall methodology.
- This is a regional role and requires close collaboration with in-market and other regional and global teams. Regional travel may be required.
- Fluency in English is required; additional regional languages are a plus.
- The global nature of the business requires that some meetings and engagements will happen outside of normal business hours.
