Project Manager (BPO)

• Responsible for working with business partners to identify and implement small to medium projects that support achievement of simple to complex unit or corporate goals.
• Projects may be business and/or technical (software implementation or application updates) in nature.
• Responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. He/She can work with moderate guidance.
• Responsible to apply his/her project management knowledge and operates within the defined parameters using the project management methodologies.
• Primary duties may include but are not limited to: Manages the development of a prescribed planning document; develops project charter; Partners with sponsors to secure project approval; develops communication management plan.
• Defines project team roles and responsibilities, develops work plan structure and project schedule; develops deployment plan; Leads project meetings; identifies, documents, and prioritizes scope changes and facilitates approval process; maintains and updates all project documents; secures the appropriate skill sets for project.
• Sets and manages expectations with resource managers and team members; provides performance feedback to team members and resource managers; maintains issue log; facilitates resolution of issues; executes communication plans.
• Regularly reports status of reports; manages and monitors ROI throughout the project lifecycle; tracks and manages time and budget against plan.
• Develops testing strategy; conduct project close-out activities; prepares and participates in quality review checkpoints; obtain/secure and archive necessary approvals; manage and update project plan.

Qualifications

• At least 3 years experience in Project Management in BPO Setting
• Stakeholder management
• Cross functional collaboration
• Problem Solving
• Performance management and process improvement
• Healthcare Background (Preferred)
• Certified Project Management Professional (Preferred)