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Lead end-to-end delivery of multiple IT infrastructure projects (design, planning, deployment)
Work closely with Sales and Technical Account Managers to provide pre-sales consulting and solution design
Build and manage project plans ensuring smooth transition to support and BAU teams
Act as the final escalation point for technical support (L3)
Technologies You'll Work With
Cloud & Infrastructure: Microsoft 365, Azure, Intune, Defender, Windows Server
Security & Backup: Sophos, Microsoft Defender XDR, Datto
Networking: DHCP, DNS, LAN, VLAN, WLAN, WAN
Tools: ConnectWise Manage PSA/RMM, ITGlue
Support clients using ConnectWise PSA and RMM tools
Document infrastructure and systems in ITGlue
Mentor and train junior support and project staff
Maintain industry certifications (Microsoft, Sophos, Datto, etc.)
At least 5 years of MSP project delivery experience
Proven success with Microsoft 365 and Azure migrations
Strong skills in Windows Server and networking environments
Experience managing project teams and client stakeholders
Microsoft 365/Azure certifications (required)
Valid NSW driver's license and roadworthy vehicle
Project management certification (desirable)
Job ID: 113451107