MAIN DUTIES AND RESPONSIBILITIES
- Providing mentorship to Project Management team members
- Assist and support the Project Director in related work
- Ensuring projects are completed in a smooth and timely manner
- Analyse and resolve internal service issues
- Analyse and resolve external customer service problems
- Preparing reports for analysis
- Coaching and developing existing employees
- Hiring and staffing
- Training new employees
- Planning and goal-setting for future periods
- Developing team plans to improve efficiency
- Accomplishes department objectives by managing staff planning and evaluating department activities
- Maintains quality service by enforcing quality and customer service standards
- Monitoring performance and initiating action to strengthen results
- Tracking and reporting scorecard results to senior management
- Conducting performance evaluation
- Coaches, counsels, and disciplines employees
- Dealing with performance problems and terminations
DESIRABLE SKILLS AND ATTRIBUTES
Communication and Interpersonal Skills
- Able to collaborate and work well together in a team
- Effective communication through written and oral forms
- Tolerance and respectful to others
Management and Organisational Skills
- Exhibits Leadership
- Organized and detail oriented
- Coaching and Supervision
- Results driven
- Foster teamwork
- Able to work under pressure
- Problem-solving
Personality and Character
- Easy-going and self-motivated
- Proactive and willingness to learn
- Persistence in carrying out tasks
- Able to manage challenges and criticism
- Responsible for own actions
