Job Description

Project Management Coordinator Position Overview:
The Project Management Coordinator supports Business Transformation function by coordinating smaller-scale business projects and providing project administration and change management support for larger initiatives led by the Business Transformation Manager. The role helps teams turn approved business initiatives into clear plans, keep work moving, and prepare employees for changes to processes, systems, and ways of working.

Reporting to the Business Transformation Manager, who reports to the SVP of Global Services, this position works with stakeholders across departments and locations. The Coordinator manages assigned smaller projects with guidance, maintains accurate project information, follows up on commitments, and promptly raises issues that require management attention.

Scope and Accountability:

The Coordinator owns day-to-day coordination of assigned work within agreed scope and priorities. The Business Transformation Manager provides oversight and handles project prioritization, material scope or budget changes, significant risks, and executive escalations. The Coordinator identifies concerns early and routes decisions and approvals through the appropriate owners.

Position Responsibilities:

Small Project Delivery:

• Independently manage small-scale projects and workstreams, including planning, tracking milestones, coordinating stakeholders, managing risks, and reporting outcomes.
• Work with business owners to document objectives, scope, deliverables, success measures, tasks, milestones, owners, and dependencies.
• Maintain project plans, monitor progress, follow up on commitments, and communicate status, risks, and delays to the Business Transformation Manager.
• Coordinate completion reviews, business owner acceptance, handover activities, and lessons learned.

Project Coordination and Administration:

• Support larger projects by maintaining schedules, action logs, risk and issue registers, decision records, and project documentation.
• Schedule and coordinate meetings; prepare agendas, capture decisions and action items, and follow up with owners through completion.
• Prepare accurate status reports, presentations, and project summaries for review by the Business Transformation Manager.
• Assist with project intake, approval tracking, resource and capacity information, and basic budget, cost, and benefit tracking.
• Maintain organized project repositories, templates, and records so stakeholders can access current information.

Change Management and Process Support:

• Help identify stakeholders and document how proposed changes affect employees, processes, and day-to-day work.
• Draft communications, training materials, quick reference guides, and procedures for review; coordinate training sessions and change readiness activities.
• Track training participation, employee feedback, adoption measures, and outstanding follow-up activities.
• Assist with documenting current and future processes, gathering business requirements, and identifying practical process improvements.
• Support coordination of required reviews with IT, Information Security, GRC, HR, and other functions, as applicable.
• Perform other project coordination and Business Transformation duties as assigned.

Position Qualifications and Skills:

• Bachelor's degree in business, information technology, project management, or a related field, or an equivalent combination of education and relevant experience.
• Approximately 1-3 years of experience in project coordination, PMO support, business operations, process improvement, or a related role.
• Working knowledge of basic project management concepts, including scope, schedules, dependencies, risks, issues, and stakeholder communication.
• Strong organizational skills, attention to detail, and ability to manage several assignments and deadlines.
• Clear verbal and written communication skills in English, including the ability to prepare concise updates and accurate meeting records.
• Ability to follow up professionally, work with colleagues across departments and levels, and recognize when an issue needs escalation.
• Proficiency with Microsoft 365, particularly Excel, Word, PowerPoint, Teams, and SharePoint; ability to learn project tracking tools.
• Basic analytical skills to organize information, identify gaps, and support project reporting.
• A dependable, proactive approach, sound judgment, discretion with confidential information, and willingness to learn.

Preferred Qualifications:

• Experience helping deliver a small project or coordinating a workstream within a larger initiative.
• Exposure to organizational change, employee communications, training coordination, or process documentation.
• Experience supporting distributed teams or stakeholders in multiple locations or time zones.
• CAPM certification, project management coursework, or equivalent training.