Project HR Manager (Singapore)
We are looking for an experienced and people-centric HRManager to lead our human resources function in Singapore. This is a hands-onrole well-suited to a seasoned HR professional who thrives in a fast-paced,guest-centric environment and understands the unique talent and operationaldynamics of the hospitality and tourism industry.
You will be working closely with the VP Marketing, APAC /Core Market Leader, oversee a small HR team, and serve as a trusted businesspartner to line managers across departments.
Key Responsibilities
Talent Acquisition & Workforce Planning
- Lead end-to-end recruitment for all roles, from front-line hospitality staff to mid-management positions
- Develop workforce plans aligned with seasonal business cycles and headcount budgets
- Build talent pipelines through partnerships with polytechnics, ITE, hospitality schools, and industry bodies
- Manage relationships with recruitment agencies and MOM work pass applications (EP, S Pass, WP), if necessary
Employee Relations & Engagement
- Act as the primary point of contact for employee relations issues, grievances, and disciplinary matters
- Design and drive employee engagement initiatives that reduce attrition and build a positive workplace culture
- Conduct stay interviews, exit interviews, and act on feedback to improve retention
- Champion diversity, equity, and inclusion across all people programmes
HR Operations & Compliance
- Oversee accurate and timely payroll processing, including CPF contributions, NS makeup pay, and statutory claims
- Maintain HRIS system integrity and ensure all employee records are current and audit-ready
- Ensure full compliance with Singapore Employment Act, MOM regulations, PDPA, and industry-specific requirements
- Manage government-funded grants and schemes such as SkillsFuture, WSG programmes, and sector-specific workforce grants
- Review, develop, and implement HR policies and procedures in alignment with corporate policies and local regulatory requirements
- Prepare and present payroll summary reports, ensuring accuracy and providing relevant payroll insights to management
- Analyze and report HR metrics, including headcount, turnover, manpower statistics, and other workforce-related data to support business decision-making
Learning & Development
- Identify training needs and coordinate L&D calendars in line with business priorities
- Facilitate onboarding programmes that deliver strong first-impression experiences for new hires
- Track and submit eligible training hours and claims under SSG/SkillsFuture frameworks
Performance Management & Compensation
- Administer the annual performance review cycle, including calibration sessions and increment processing
- Conduct regular benchmarking against market compensation data to ensure competitive pay positioning
- Advise managers on performance improvement plans (PIPs) and manage these processes professionally
People Leadership
- Lead, coach, and develop a small HR team of 1-3 staff
- Set clear KPIs, provide regular feedback, and support the growth of team members
- Model a service-oriented, solutions-focused approach to HR delivery
Requirements
Essential
- Degree in Human Resource Management, Business Administration, or a related discipline
- Minimum 6-8 years of HR experience, with at least 2 years in a supervisory or team-lead capacity
- Proven track record in the hospitality, tourism, attractions, or F&B sectors
- In-depth working knowledge of Singapore Employment Act, CPF Act, and MOM work pass frameworks
- Hands-on experience with payroll processing and HRIS platforms (e.g. BIPO, StaffAny, Synergix, Workday)
- Strong business partnering skills - able to translate people challenges into practical HR solutions
- Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels
- High degree of discretion and professionalism when handling sensitive and confidential matters
Preferred
- IHRP Certification (IHRP-CP or above) is an advantage
- Experience managing high-volume shift-based environments
- Familiarity with SkillsFuture Enterprise Credit (SFEC), Career Conversion Programmes (CCP), or WSG schemes
- Exposure to hotel pre-opening, attraction launch, or large-scale seasonal staffing surges
- Able to start immediately or on short notice
