PROJECT DEVELOPMENT OFFICER II (GRIEVANCE REDRESS SYSTEM FOCAL)

Department of Social Welfare and Development (DSWD)

1-3 Years

Philippines

Posted 12 hours ago
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Job Description

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Job Description

Please be informed that DSWD Field Office XI is inviting all qualified applicants (regardless of age, gender, civil status, disability, religion, ethnicity, social status, class, political affiliation, or other similar factors / personal circumstances which run counter to the principles of merit and fitness for the job and equal employment opportunity) to fill-up the vacant position.

Job ID Number : 11200

Employment Status : Permanent

Item Number : OSEC-DSWDB-PDO2-68-2026

Monthly Salary : (SG 15) PHP 42,178.00

Area of Assignment : Pantawid Pamilyang Pilipino Program Management Division

Publication Period : 03 to 14 August 2026

Number of Vacancy : One (1)

Qualification Standards	Minimum / CSC-Prescribed	Preferred
Education	Bachelor's Degree relevant to the job	Bachelor's Degree in Social and Behavioral Sciences, Social Work or allied Science courses
Experience	One (1) year of relevant experience	One (1) year experience in handling grievances/conflict resolution and coordination with Local Government Units (LGUs) and National Government Agencies (NGAs)
Training	Four (4) hours of relevant training	Four (4) hours training in handling/ managing grievances/ complaints, customer service satisfaction, and data gathering and investigation
Eligibility	Career Service Professional / Second Level Eligibility	Career Service Professional / Second Level Eligibility

Job Summary:

Shall oversee the monitoring and management of 4Ps beneficiary grievances at the regional and provincial levels. The position shall maintain the regional Grievance Redress System (GRS) database, prepare monitoring reports, provide technical assistance to field staff, analyze grievance trends, and perform other-related duties as assigned by the Regional Program Coordinator (Division Chief).

Application Requirements:

Interested and qualified applicants must fill-out the job application online and upload their documents in merged PDF at on or before 14 August 2026.

1.Application letter addressed to the Regional Director BENCHIE B. GONZALES, CESE

2.Fully accomplished and Sworn / Notarized Personal Data Sheet with recent passport-sized picture (CS Form

212Revised 2025 or 2026), with attached Work Experience Sheet

3.Original / Certified True Copy of credentials (Diploma, Transcript of Records, Certificate of Employment,

Trainings / Seminars), applicable to the vacancy

4.Proof of valid Career Service Eligibility (eg. CSC, PRC for RA 1080 eligibles, etc.), applicable to the vacancy

5.Original / Certified True Copy of latest work performance ratings, or its equivalent, as may be applicable. (For DSWD internal applicants, approved IPCRF or CCEF Form Ratings for 2nd Semester, CY 2025)

Note: Applications submitted beyond the deadline and with incomplete requirements will not be entertained.

For full details of the vacancy, including the Competency-Based Job Description (CBJD), Calibration of Points, and Criteria of Selection, visit: .