Project Delivery Lead

Overall purpose, duties and responsibilities of the role:

The Project Delivery Lead coordinates the day-to-day execution of assigned Operations Transformation initiatives, converting approved priorities into detailed tasks, timelines, trackers, meetings, follow-ups, and delivery outputs under the direction of the Operations Transformation Head.

This role focuses on project-level delivery coordination, including project plans, RAID and action logs, owner follow-ups, UAT coordination, release checklists, implementation support, PIR documentation, lessons learned, and benefits evidence for assigned initiatives.

Additional BAU task: handle FTR/OUR reconciliation separately from project delivery.

Duties and Responsibilities:

• Prepare project business case inputs, including problem statements, cost-benefit assumptions, dependencies, risks, success measures, and stakeholder inputs for review and approval.
• Coordinate assigned initiatives from planning through implementation, PIR support, benefits evidence gathering, and closure, within the approved roadmap and governance set by the Operations Transformation Head.
• Maintain project-level plans, stage-gate checklists, RAID/action/decision logs, milestone plans, dependencies, release readiness documents, and status or decision inputs.
• Track project timelines, flag delays early, chase action owners, and escalate blockers or risks to the Operations Transformation Head when intervention or trade-off decisions are required.
• Coordinate requirements readiness, UAT planning and execution, defect triage, retesting, business sign-off, and go/no-go checks across requirements, testing, controls, communications, training, and operational readiness.
• Coordinate implementation, release activities, training logistics, communications follow-through, stakeholder feedback, and adoption support for assigned initiatives.
• Support PIRs, document lessons learned, track post-release issues, complete corrective action follow-ups, and prepare expected vs. actual benefits and operational impact evidence for validation.
• Confirm inputs on process, controls, quality, SOP impact, and readiness, and inputs on systems, automation, testing, and technical delivery.
• Handle FTR/OUR reconciliation as an additional BAU task.

Essential Skills / Qualifications:

Education: Bachelor's degree in business, Industrial Engineering, Management, Information Systems, Operations Management, or a related field. Certification or training in project management, Agile, Lean, Six Sigma, change management, business analysis, or process improvement is an advantage.

Experience: At least 2 years of experience in project delivery, business transformation, operations, process improvement, change management, governance, UAT coordination, or related work. Experience in insurance, financial services, or a regulated environment is preferred.

Skills:

• Strong hands-on project coordination, task tracking, follow-through, documentation, and execution management skills.
• Able to manage project trackers, RAID logs, action plans, milestones, dependencies, decision logs, and stage-gate documentation.
• Good understanding of business case preparation, project costing inputs, benefits evidence gathering, and post-implementation review documentation.
• Able to coordinate UAT planning, release readiness, go/no-go checks, defect triage, business sign-off, and post-release monitoring.
• Strong working-level stakeholder coordination across Operations, technology, finance, data, risk, compliance, distribution, vendors, and business teams.
• Strong analytical, problem-solving, communication, facilitation, and presentation skills.
• Able to manage multiple initiatives, priorities, owners, deadlines, and dependencies at the same time.
• Good understanding of operational processes, controls, quality, customer impact, risk, and regulatory considerations.

Attributes:

• Structured, detail-conscious, and disciplined in follow-through.
• Execution-focused and able to turn plans into completed deliverables.
• Proactive in identifying risks, blockers, dependencies, and required decisions.
• Collaborative and able to influence across teams without direct authority.
• Outcome-oriented, customer-focused, and comfortable working in a regulated environment.
• Resilient, adaptable, and able to manage ambiguity while keeping delivery moving.

Functional Competencies:

• Hands-on project coordination and stage-gate execution.
• Business case development, costing support, and benefits measurement.
• Timeline, milestone, dependency, risk, issue, action, and escalation preparation.
• UAT, release readiness, go/no-go, and implementation coordination.
• Change, communications, adoption, and post-release support.
• Post-implementation review support, lessons learned documentation, benefits evidence gathering, value realization inputs, and BAU FTR/OUR reconciliation.
• Working-level stakeholder coordination, decision input preparation, and escalation follow-through.