Project Coordinator

This is a Project Coordinator role focused on residential solar operations, offered under an independent contractor setup.

About Us:

Our World Energy was founded with a client-centric model that allows us to focus exclusively on serving our clients as one of the Nation's leading residential solar installers. Our persistent focus on the customer experience guarantees a positive outcome and ultimately, money saved. We are backed by over $5 Billion in funding, and alongside our install partners, we are leading the way towards a 100% sustainable planet.

Job Summary:

We are seeking a detail-oriented and highly organized Project Coordinator to oversee residential solar projects from sale through completion. In this role, you will be responsible for maintaining project timelines, coordinating with homeowners and internal teams, managing documentation, and ensuring all milestones are met in accordance with internal SLAs. This position is ideal for someone with solar industry experience, strong communication skills, and the ability to thrive in a fast-paced remote work environment.

Work Setup:

• This is an independent contractor role.
• Full remote setup – work from anywhere.
• No statutory benefits provided as per contractor agreement. (e.g., health insurance, social security)
• Weekly pay cycle.

Compensation and Benefits:

• US & Mexico holidays observed
• High-energy, fun, and collaborative culture
• Opportunity for career growth and advancement with a rapidly expanding company

Job Responsibilities:

Homeowner Communication

• Drafting and delivering milestone updates
• Communication with homeowners during active and hold project statuses
• Communication with homeowners after PTO'd status (Permission to Operate) until exit checklist is complete
• Collection of items from homeowners and follow-ups
• Dealing with escalating customers

Project Management

• Progressing accounts within OWE SLAs
• Interdepartmental communication and coordination
• Understanding the local office market, AHJs, and utilities
• Ensuring accurate scopes of work

Accounts Receivable / Finance-Related Items

• Loan and utility bill reimbursements
• Milestone payments for cash customers
• Ensuring project completion within finance timelines
• Collection of required photos for finance acceptance

Major Projects

• First Five-Day (F5D) Incentive – to complete the initial stages of projects within the first five days, ensuring a smooth transition from sales to installation
• 90-Day Project Sale to PTO'd – to expedite project completion from the initial sale to PTO status within 90 days
• Reporting on office specifics – tracking and analyzing key metrics, such as project timelines and customer satisfaction at the office level
• PUMA Referral Program – to harness the power of referrals and drive new business
• Five-Star Reviews
• Other duties and projects as assigned

Required Skills & Qualifications:

• Minimum of 2 years experience in customer service and project coordination
• Minimum of 1 year experience in solar operations
• Experience in handling homeowner communication, milestone updates, and escalated concerns
• Strong project management skills, with the ability to coordinate across departments and stay within SLAs
• Understanding of local jurisdictions, utility processes, and scopes of work in residential solar projects
• Familiarity with solar financing, loan reimbursements, and milestone-based payments
• Ability to collect and organize photo documentation and other items for finance processing
• Experience working with or supporting referral and review programs
• Strong organizational and time management skills in a remote work setting
• Proficiency in Microsoft Office and CRM tools
• Must be able to pass pre-screening requirements