Job Description

Handling escalated issues from the service desk.

Performing basic network troubleshooting and diagnostics.

Assisting with the configuration and deployment of network devices.

Monitoring network performance and identifying potential issues.

Providing support for daily routine health checks of firewall and SD-WAN connectivity before banking hours begin.

Documenting all network configurations and changes.

Assisting in the implementation of network security measures.

Conducting initial analysis of network incidents and escalating as needed.

Supporting end users with network-related issues.

Providing onsite support for firewall and SD-WAN devices at store locations and offsite ATMs.

Scheduling regular maintenance visits to ensure optimal performance.

Responding promptly to onsite support requests.

Performing troubleshooting for firewall and SD-WAN devices.

Coordinating with the IT team on complex issues requiring onsite intervention.

Documenting all onsite support activities and resolutions.

Maintaining a stock of spare parts and replacement devices for quick resolution.

Providing emergency onsite support for critical issues at the head office and branch locations.

Monitoring the availability of store and offsite ATM connections, including telco lines (MPLS, broadband, and LTE), firewalls, and switches; the proposed vendor must provide 24/7 support and troubleshooting services to address issues promptly.

Maintaining shift handover logs with details of

Active incidents and their status

Pending vendor tickets and expected actions

Scheduled maintenance windows

Any unusual network behavior observed

Critical alerts requiring follow-up

Qualifications

The ideal candidate should have at least

2 years of experience

in network operations or network support.

Hands-on experience handling escalated service desk issues.

Basic to intermediate network troubleshooting skills, including firewall and SD-WAN device installation and support.

Experience monitoring network performance, performing daily network health checks prior to business hours, and supporting incident analysis and escalation in an ITIL-aligned environment.

Ability to provide onsite support to branch locations and offsite ATMs, including installation, troubleshooting, repairs, emergency response, and scheduled maintenance visits.

Strong experience in documentation, shift handover reporting, and vendor coordination, with the ability to work closely with internal IT teams—preferably in banking or enterprise network environments.

Exposure to network security controls, 24x7 or shift-based operations, and SLA-driven support is highly preferred.

Network and firewall certifications are a plus.

Willing to take night shift schedule

Willing to do site visit (as needed)

Huawei product certification is an advantage.

Why should you apply

We are one of the leading I.T. Solution Providers in the Philippines with the following benefits:

Vacation Leave

Sick Leave

Birthday Leave

HMO upon regularization

5-day work week only

Sick leave convertible into cash

In- house Training/Certificates

Great pay & incentives

Life Insurance upon hired

Job Type: Full-time