This is a remote position.
Philippine-based Filipino applicants.
IMPORTANT: MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.
Flexible to work AU and UK shift - 4 PM to 1 AM Philippine time, Monday to Friday (occasionally):To ensure seamless support for our teams across Australia and the UK, this role occasionally requires flexible, time-shifted working hours to accommodate working during UK business hours throughout the year.Experience in STEM programs is a great plus.
Scope of role:
- Support the preparation, planning, delivery and reporting of programs, according to the delivery schedule / calendar
- Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery, including student recruitment, program logistics and technical support and reporting
- Provide support on technical configuration and testing requirements
- Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents, facilitating workshops)
- Program monitoring, evaluation and reporting
The key responsibilities of the Programs Support Officer are:Program Delivery and Coordination 80%
- Support of program delivery, including planning, preparation, delivery and reporting.
- Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team.
- Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule.
- Liaising with Universities and coordinating all requirements post-sale from student recruitment, support and program reporting with allocated stakeholders (ie Careers team)
- Lead Mentor recruitment and engagement for Micro Projects.
- Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs.
- Liaising with the Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches
- Lead and manage all venues and facilitation requirements in place for program launches
- Program Coordination including program support, interventions, tech requirements and successful execution for Programs to a high standard.
- Engagement and bug reporting with the tech team, along with continuous product improvement feedback.
- Report weekly to Programs team updates and status, flagging key issues re resource needs.
- Continuous improvement of program delivery / efficiency and scale
Continuous Improvement & Other Projects 20%
- Work collaboratively with Programs, Design, CS and Tech Team to ensure quality delivery of experience, and oversees continual program learning and process improvements are implemented at business scale.
- Involvement in Customer Success projects as required. Ie Job Smart
- A Sys-Admin Power user managing technical requirements, and training of others (internally and externally).
- Special Projects.
- Learning Design or Social Media & Promotional videos
Requirements
- Minimum 1 year of professional experience working with students and/or early career graduates gained from backgrounds in roles such as Graduate Recruitment, L&D, tertiary careers, Work Integrated Learning or Student Experience.
- High energy and entrepreneurial drive
- An ability to learn and adapt quickly; quickly get a firm grasp of our customers, business and processes
- Excellent presentation, communication, teamwork and interpersonal skills
- Creativity, optimism and flexibility in the face of project changes and challenges #startuplife
- Relevant tertiary qualifications
- A secondary background and experience in fields such as customer success, product management, community management, management consulting, innovation, marketing & communications would be valuable
- Experience in STEM programs is a great plus.
- MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.
Benefits
1. Monthly Salary: PHP 35,000
2.Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3.You will be paid extra for overtime and Philippines public holidays
4.Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave
5. HMO offered after 6-month probation
6. 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 7AM to 4PM Philippine time, Monday to Friday
Flexible to work AU and UK shift - 4 PM to 1 AM Philippine time, Monday to Friday (occasionally):To ensure seamless support for our teams across Australia and the UK, this role occasionally requires flexible, time-shifted working hours to accommodate working during UK business hours throughout the year.
