Program/Project Management Lead

Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

. Program Management & Stakeholder Alignment . Intake Process Management: Own and manage the intake process for all non-standard demand signals (e.g., NPls, infrastructure changes, and other accelerations). . Feasibility & Scoping: Conduct initial scoping and information gathering to facilitate technical and logistical feasibility studies. . Stakeholder Coordination: Engage the right cross-functional stakeholders to drive feasibility analysis and secure approvals. This includes managing weekly meetings, setting agendas, tracking action items, and ensuring request clarity. . Office Hours & Support: Host regular office hours to support internal teams and answer questions regarding the intake process. . New Product Introduction (NPI) & Lifecycle Coordination . NPI Cut-In Analysis: Facilitate the coordination and decision-making for NPI project cut-ins, including analyzing potential E&O (Excess & Obsolete) impact on legacy inventory. . Bill of Materials (BOM) Management: Maintain and update interim Bill of Materials to ensure cross-functional alignment on product changes until official PLM (Product Lifecycle Management) release. . Priority Management: Maintain and communicate the official NPI priorities list and track key NPI touchpoints. . Issue & Bug Lifecycle Management . Triage & Prioritization: Track, triage, and prioritize all incoming bugs, with a focus on resolving critical PO-P2 issues in a timely manner. . Resolution & Communication: Drive bug resolution by assigning issues to the correct owners, escalating as needed, and ensuring adherence to SLOs (Service Level Objectives). . Process Improvement: Proactively identify opportunities to streamline the bug management process, including exploring the use of agentic workflows for auto-triage. . Metrics, Reporting & Program Health . Data Analysis & Reporting: Perform detailed analysis and generate reports on key metrics, including the number of intakes, request types, status, and SLOs. Dashboard Management: Create and maintain the intake database and associated dashboards to ensure high-quality, accurate data. . Performance Monitoring: Manage and lead metric review meetings to monitor the overall health and performance of the program. . Communication: Communicate program health, key updates, and performance highlights through monthly newsletters. Minimum 5 year(s) of experience is required

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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