Program Officer (Credit Card)

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POSITION TITLE: Program Officer

JOB SUMMARY:

The jobholder is responsible for creation, implementation, management and monitoring of intermediate Usage programs. These programs/campaigns/promos are designed to achieve assigned targets related credit card volume/billings based on identified strategies.

The jobholder should have adequate customer insighting and business analytical skills to generate key strategies for the delivery of usage KPIs.

DUTIES & RESPONSIBILITIES:

1. Data-driven customer insighting, business analysis and strategy development
2. Partner onboarding, management and engagement of top merchants/partners
3. Curation and orchestration of relevant offers, promos and communications to target segments
4. End-to-end planning, execution, coordination (internal and external) and implementation across all channels (Digital, SMS, Viber, EDM, MBOA etc.)
5. Program budget optimization and management
6. Program/category-specific P&L Management

QUALIFICATIONS:

• Must have a Bachelor's degree from a college/university and preferably a graduate of a business course.
• Has at least 1 year solid experience in Marketing and/or Business Development or Business Analytics, in an officer/managerial level
• Has broad understanding of the different areas of the credit card business and the capacity to relate unit's operations and performance metrics to the overall business of the company
• Experience in third party negotiations and account management an advantage
• Possess strong inter-personal skills
• Has strong working knowledge of MS Word, Excel, and PowerPoint.

Other Details:

Unit: Consumer Business Sector/ Credit Card Usage & Portfolio Management Department

Rank: Junior Officer

Office Location: Metrobank Card Center, Ayala Avenue, Makati City