Program Manager Lead, Singapore - Trust & Safety

Responsibilities

- Lead and develop the Market Risk Management team

- Lead and manage a team of Market Risk Management Program Managers across APAC, providing strategic direction, coaching and performance management.

- Guide the team in identifying and qualifying market-level risks and translating insights into effective mitigation strategies.

- Foster a collaborative, inclusive and high-performing team culture while supporting professional growth and development.

- Drive regional market risk strategy

- Develop and execute regional strategies to identify, assess and manage market-level risks in Singapore across TikTok platforms and features.

- Translate market insights into actionable recommendations that inform global Trust & Safety priorities and mitigation strategies.

- Provide leadership in managing high-risk scenarios such as regulatory developments, political events, and emerging safety threats.

- Strengthen cross-functional collaboration

- Work closely with cross-functional partners including Content Policy, Product Management, Data Science, Operations, Public Policy, Communications and Legal to identify, assess and resolve safety-related gaps.

- Serve as the primary Trust & Safety point of contact for regional stakeholders on market risk issues.

- Ensure clear alignment between regional insights and global safety strategies.

- Drive impact through programs and initiatives

- Lead cross-functional initiatives to address emerging risks and improve platform safety across products and features such as Video, Live, Comments and Accounts.

- Establish scalable processes and frameworks for risk qualification, prioritization and mitigation.

- Ensure risks are effectively tracked, communicated and driven toward resolution through relevant partner teams.

- Inform global safety priorities

- Provide consolidated regional insights and risk assessments to help shape global Trust & Safety priorities and product strategies.

- Advocate for policy and product improvements that strengthen user safety and platform integrity across markets.

Qualifications

Minimum Qualification(s)

- Strong understanding of User Generated Content (UGC) platforms and the regional political, regulatory and cultural landscape across APAC.

- Extensive experience in Trust & Safety, risk management, program management, or related domains within the technology industry.

- Proven experience leading cross-functional initiatives and managing complex programs involving multiple stakeholders.

- Demonstrated people management experience, including building and developing high-performing teams.

- Strong analytical and problem-solving skills, with experience working with large datasets and translating insights into strategic recommendations.

- Ability to operate effectively in fast-paced environments and manage multiple priorities simultaneously.

- Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners.

Preferred Qualification(s)

- Deep expertise in the APAC region and familiarity with regional regulatory and safety challenges.

- Experience managing high-risk scenarios such as crisis response, election integrity efforts, or regulatory escalations.

- Strong data analysis capabilities, including experience with tools such as Excel and SQL.

- Experience leading global or regional Trust & Safety initiatives across multiple markets.