Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Mastery Team develops and delivers product & skills training to Google sales & services teams, as well as external client & agency partners. We use our knowledge of learning best practices and Google's business priorities to build effective learning experiences for our key audiences. Our team is made up of passionate learning professionals, sales and marketing leaders, and former consultants and analysts who launch and iterate learning programs while balancing key pillars of knowledge, skill and disciplined practice to help our audiences thrive in a world of increasing complexity.
As a GOC Program Manager, you will own the planning, execution, and delivery of key programs and projects. You'll collaborate with stakeholders, manage resources, and ensure successful outcomes while adhering to timelines and budgets. You will also play a critical role in evaluating new program requests and ensuring they are set up for success.
Position Responsibilities
- Provide end-to-end project management in collaboration with Mastery's PMO for learning programs and prioritized projects.
- Develop and manage project plans and schedules.
- Work cross-functionally with teams within Mastery to ensure critical paths are on track. Assist with resource planning, track deliverables, and task completion and follow up on action items.
- Manage project status, deliverable timelines, and completion rates.
- Interface with multiple stakeholders at various levels within the organization to ensure project deliverables are completed on time and to quality standards. Audience can vary from team members to key executives.
- Communicate project status, progress, and escalating issues to stakeholders.
- Track project performance, specifically to analyze the successful completion, identify root causes of misses, and document opportunities for improvement.
- Create playbooks, various support documentation, and templates to execute support for programs.
Requirements
Minimum Requirements:
- 7+ years experience in project management roles, managing projects across multiple organizations/global functional teams,
- Experience working with complex stakeholders on project plan creation, project tracking and coordination, analysis and communications.
- Continuous improvement experience in line with Lean Six Sigma or other similar framework.
- Strong interpersonal communication skills and experience working with a variety of stakeholder levels within an organization
- Proven analytical, quantitative and problem-solving skills; a mindset for testing and using data to enhance program efficacy
Preferred Qualifications
Preferred qualifications:
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
- Experience operating in a PMI or ADDIE driven organization
- Operational experience, process improvement and automation soft skills.
- Experience working in a program management based software environment including but not limited to Asana, Smartsheets, Monday, JIRA, etc.
- Learning management system knowledge and exposure to ADDIE
- PMP Certification
Benefits
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
