Overview
The PMO Manager is responsible for driving cross-functional initiatives, managing division-level programs, ensuring efficient cost utilization, and supporting budget planning and business analysis. The role requires a strategic and detail-oriented professional who can align projects and programs with organizational goals while fostering collaboration across teams.
Key Responsibilities
Program Management
- Monitor and report the progress of key programs and initiatives against defined goals and milestones.
- Identify and resolve issues or bottlenecks impacting revenue, cost reduction, or project delivery.
- Facilitate cross-functional meetings to ensure strategic alignment and collaboration.
- Lead enterprise-wide initiatives across departments and divisions.
Service Quality Assurance
- Develop and implement service quality frameworks and best practices across the division.
- Promote a service quality mindset and ensure compliance with internal controls.
- Establish and monitor service quality KPIs and continuous improvement initiatives.
Competency Development Management
- Collaborate with HR and subject matter experts to create competency development plans.
- Develop certification frameworks and implement training programs aligned with business needs.
Budget Management & Analysis
- Support annual budget planning and financial management activities.
- Monitor budget controls and ensure cost discipline across projects and programs.
- Conduct data analysis to identify trends, opportunities, and process improvements.
Qualifications
- Bachelor's degree in Business Management, Project Management, Engineering, or related fields.
- 5–8 years of project management experience in a corporate environment.
- PMP certification or equivalent is an advantage.
- Strong knowledge of Agile, Waterfall, Hybrid, and other project management methodologies.
- Excellent analytical, organizational, communication, and stakeholder management skills.
Key Skills
- Strategic Leadership
- Stakeholder Management
- Program & Project Management
- Service Quality Assurance
- Change Management
- Analytical & Problem-Solving Skills
- Resource & Budget Management
- Performance Monitoring & KPI Management
- Communication & Collaboration
- Technical Proficiency in project management and collaboration tools (MS Project, Jira, Asana, Trello, Microsoft 365, Confluence, Slack, etc.)
Preferred Experience
- 8–10 years of program/project management and service quality experience handling complex enterprise-level initiatives.
- Experience managing cross-functional projects, organizational change, and operational improvement programs.
