Overview:
As the CX Program Management Lead, you are the bridge between strategy and reality. Your mission is to take high-level CX initiatives and transform them into operational successes. You will serve as the central hub, aligning cross-functional stakeholdersfrom Product and Tech to Marketing and Opsto ensure that our customer experience roadmap is executed with precision, on time, and at the highest standard.
What you will do:
- Orchestrate the end-to-end delivery of the CX roadmap by coordinating between Business Units, Product, Tech, Marketing, Operations and other stakeholders.
- Translate high-level CX strategies and customer research findings into actionable project plans and workstreams.
- Act as the primary point of alignment for cross-functional stakeholders to ensure all CX initiatives follow through to implementation.
- Monitor program health, manage dependencies, and proactively mitigate risks to ensure on-time delivery of customer-facing improvements.
What we are looking for:
- Degree in Business Administration, Industrial Management, Economics, or a related field
- Has experience in strategic project management, corporate development, or marketing operations. You don't just track tasks; you manage dependencies and risks.
- Previous experience in a fast-paced Digital Bank or Fintech environment is preferred, specifically in managing complex, multi-layered projects.
- Has a strong background in projects related to customer research, UX design, and product development. You understand the Why behind the CX strategy so you can better manage the How.
- Solid business acumen to ensure that program delivery aligns with financial targets and broader corporate KPIs.
- Fresh graduates are welcome to apply.
