Job Description
RESPONSIBILITIES:
Strategy & Governance:
Develop and implement a standardized project management methodology (e.g., Agile, Waterfall, Hybrid) tailored to the needs of the Operations team.
Establish and enforce project governance frameworks, including project charters, status reporting, risk management, and change control procedures.
Ensure all projects align with the strategic goals of the Operations team and the wider organization.
Portfolio Management:
Manage the project portfolio, including prioritization, resource allocation, and dependency management across various initiatives.
Create and maintain a centralized project dashboard for visibility into project status, milestones, risks, and resource utilization.
Conduct regular portfolio reviews with leadership to provide updates and make strategic recommendations.
Execution & Oversight:
Oversee the end-to-end project lifecycle for key operational initiatives, from initiation to closure.
Act as a hands-on project manager for complex or high-priority projects as needed.
Provide expert guidance and support to project managers on the team, helping them navigate challenges and ensure successful delivery.
Communication & Reporting:
Serve as the primary point of contact for project-related communications with stakeholders, including executive leadership.
Prepare and present regular reports on project performance, portfolio health, and resource forecasting.
Facilitate stakeholder meetings and workshops to ensure clear communication and alignment.
Job Qualifications:
8-12 years of relevant work experience in project management
5 years of managerial/leadership experience
Open to resources from any BPO industry
Project Management Professional (certifications are good to have)
