Role Summary
Responsible for the development, design, implementation, and delivery of technical training programs for internal personnel. Programs are focused on building product, platform, and technical proficiency to improve performance, accelerate onboarding, and support organizational objectives.
Key Responsibilities
Design and deliver multi-level technical training programs aligned to business priorities and support goalsAssess technical training needs across teams and identify skill gapsTranslate complex technical concepts (e.g., systems, tools, APIs, platforms) into clear, consumable training contentPartner with subject matter experts to develop accurate and relevant technical curriculumDevelop and maintain training materials, including documentation, labs, simulations, and knowledge base contentSchedule and coordinate training sessions, ensuring participation and completion trackingMaintain detailed training records and learner progress metricsEvaluate training effectiveness through assessments, performance data, and feedback loopsProvide coaching, mentoring, and hands-on guidance to learnersConduct technical skills assessments and communicate readiness levels to leadershipUtilize a mix of modern learning methodologies, including:- Hands-on labs and real-world scenarios
- Simulation-based learning
- Self-paced and digital learning modules
- Just-in-time training and knowledge reinforcement
- Automated creation of training environments for hands-on technical training lessons
- Monitor training program effectiveness and continuously improve based on outcomes and business needs
Qualifications & Experience
- Established individual contributor with experience in technical training, enablement, or instructional design
- Strong ability to explain complex technical concepts to varied audiences (e.g., support engineers, new hires, cross-functional teams)
- Experience working with technical systems, tools, or platforms (e.g., support tools, APIs, cloud services, knowledge management systems like Document360)
- Demonstrated ability to manage moderately complex technical projects and initiatives
- Strong analytical and problem-solving skills; able to navigate complex technical challenges
- Ability to influence stakeholders through data-driven insights and clear communication
- Proficiency with training tools, content systems, and learning technologies
- Comfortable collaborating with senior engineers, architects, and SMEs
- Proficiency with AI based training tools – (e.g., ClipChamp, Synthesia, Axonify, etc.)
- Proficiency with creating technical training courses using containers to create training environments and interactive technical courses for hands-on learning
Education & Requirements
- Bachelor's degree in a technical field or equivalent practical experience
- Minimum of 3 years of relevant experience in technical training, enablement, or a related function
- At least 1 year of role-specific experience in delivering technical training programs
- Experience with any of the following technologies: Java, .NET, Python, Relational and Couchbase Databases
Work Environment & Expectations
- Operates independently with moderate guidance
- Handles moderately complex to complex technical training initiatives
- Applies organizational policies and best practices to deliver consistent training outcomes
- Work is reviewed for technical accuracy, instructional quality, and effectiveness
