PRODUCTS TEAM LEAD
Job Type: Full Time
Location: Manila, Philippines
Reporting to: Manila Operations Manager
Role Type: Replacement
Job Purpose
As a Product Team Lead, you will take a strategic role in managing and optimizing our product offerings, ensuring seamless execution of processes while leading a team of Product Support Coordinators. You will oversee the accuracy and efficiency of product-related tasks, collaborate with cross-functional teams, and drive improvements in system management, data integrity, and competitive positioning. This role requires a proactive leader who can balance operational excellence with strategic thinking to enhance product performance and the overall client experience.
What will be your key responsibilities
- Lead and mentor a high-performing team, fostering collaboration, accountability, and excellence.
- Oversee and ensure accuracy in rate, allocation, and itinerary management within internal systems.
- Maintain data integrity and ensure product information remains current across platforms.
- Establish and refine best practices and SOPs for seamless product operations.
- Analyze competitors and market trends to drive pricing strategies and product positioning.
- Collaborate cross-functionally to enhance efficiency and operational alignment.
- Resolve system and product issues swiftly, driving continuous improvements.
- Provide coaching and feedback, empowering team members to excel.
- Manage contract interpretation and database accuracy for precise product offerings.
- Lead process optimization and oversee strategic ad hoc initiatives.
What are we looking for
- At least 1 year of experience in the Travel Industry, with prior exposure to Reservations, Products, or Operations preferred.
- Excellent attention to detail and accuracy in data management.
- Ability to work efficiently in a fast-paced environment, multitask, and adapt to changing priorities.
- Excellent analytical and problem-solving skills
- Experience with market research and competitive analysis
- Strong communication and leadership skills
- Ability to work cross-functionally with various teams
- Experience with data analysis and performance metrics tracking
- Proficiency in Microsoft Suite, particularly Excel or Gsheet.
- Experience with ClickUp, Perseus, or other travel industry platforms is a plus.
- Positive and proactive attitude with a process improvement mindset.
What can you expect from Goway
Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You'll Join a Global Community That Supports One Another
- We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
- Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
- Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
- Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
- Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
- Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.
How To Apply
If this role feels like your next step, click Apply Now to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.
AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.
Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.
Recruitment Scams & Fraud Warning
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.
About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com
