Production Support Engineer Lead

We're seeking a hands-on technical leader to drive software and cloud production

engineering excellence. This role blends technical leadership with ownership of people,

priorities, and processes.

You'll oversee incident management, change governance, and

reliability improvements, ensuring operational standards are consistently applied across

platforms and regions.

Key Responsibilities

• Lead production issue management and act as senior escalation point.
• Own production health, monitoring, and operational readiness.
• Govern change activity, balancing delivery speed with stability.
• Coordinate major incidents and problem management outcomes.
• Define and deliver reliability improvement priorities.
• Champion automation and observability initiatives.
• Act as the primary interface with engineering, delivery, and business stakeholders.

Qualifications

• Proven L2 and L3 production engineering and team leadership experience.
• Strong skills in AWS, root cause analysis, risk assessment, and scripting (PowerShell, Bash).
• Familiarity with observability tools (Grafana, CloudWatch, ELK, Splunk).
• Database knowledge (Oracle/MySQL/MSSQL) and OS expertise (Linux/Unix/Red Hat).
• Excellent communication skills and exposure to AI-driven automation.
• Nice to have: SRE knowledge or willingness to upskill.