Product Trainer

Essential Duties and Responsibilities:

• Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
• Supervise agents while in their training period.
• Develop non-classroom communication and training materials
• Coordinate New Hire, Progression & Enhancement Training activity
• Assess participant and class performance
• Participate in minor client interaction (include effective curriculum feedback and client visits)
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Qualifications:

• College degree or equivalent experience
• Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
• Strong oral and written communication skills
• At least 1-2 years Product Training/Training Specialist experience in a BPO setting
• Must have experience in handling Tech and Sales LOB
• Demonstrated ability in classroom leadership, classroom management, classroom organization