Product Trainer - Commercial Card

Company Description RSD Human Resource Management Consultancy is a professional services firm specializing in talent acquisition, training, and workforce development for clients across diverse industries. The consultancy supports organizations in building high-performing teams by providing targeted recruitment and tailored learning solutions. RSD focuses on aligning client business objectives with practical HR strategies to enhance productivity and service quality. The firm values collaboration, professionalism, and continuous improvement, offering opportunities for team members to work closely with client stakeholders and grow their expertise in human resources and training.

Role Description The Product Trainer – Commercial Card is a full-time, on-site role based in Muntinlupa City. The role is responsible for designing and delivering training programs on commercial card products to internal teams and client-facing staff, ensuring accurate understanding of features, benefits, and usage guidelines. Day-to-day tasks include preparing training materials and presentations, conducting classroom and small-group sessions, and providing post-training support through refreshers and clarifications. The Product Trainer will collaborate with product, sales, and operations teams to update content based on new offerings or policy changes, and will gather feedback to improve training effectiveness. The role also involves monitoring training outcomes, preparing reports on participant performance, and recommending enhancements to training methods and tools.

Qualifications

• Strong expertise in Product Training, with experience developing and delivering content for financial or payment products, preferably commercial cards.
• Domain Specifics: At least 2 years in a Product Trainer supporting Financial/Commercial Card Services
• Solid Analytical Skills to assess training needs, interpret feedback and performance data, and adjust materials and methods accordingly.
• Background in Training & Development, including curriculum design, training evaluation, and use of adult learning principles.
• Bachelor's degree in Business, Finance, Education, Human Resources, or a related field, or equivalent practical experience.
• Experience in banking, financial services, or payment solutions is highly advantageous.
• Proficiency in MS Office (PowerPoint, Excel, Word) and familiarity with learning tools or training platforms.
• Ability to work on-site in Muntinlupa City, manage multiple training schedules, and collaborate effectively with cross-functional teams.