Product Technician

PRODUCT TECHNICIAN

Job Overview

The Product Technician is responsible for conducting site surveys, product installation, inspection, troubleshooting, and repairs of Wilcon products, including water heaters, faucets, sanitary fixtures, and other plumbing-related products. The role provides on-site technical and after-sales support to ensure product functionality, quality service, and customer satisfaction in accordance with manufacturer specifications and company standards.

Minimum Qualifications

Graduate of a Bachelor's Degree or Vocational/Technical Course in Electrical, Electronics, Mechanical Technology, Plumbing, or any related field.

Fresh graduates with relevant technical skills and training are welcome to apply.

Basic knowledge of product installation, plumbing systems, electrical troubleshooting, and repair.

Ability to use technical tools and perform on-site installation and servicing.

Good problem-solving, communication, and customer service skills.

Must know how to drive a motorcycle and possess a valid driver's license with the appropriate motorcycle vehicle category.

Willing to conduct fieldwork and travel to customer locations as required.