Description:
Duties and Responsibilities:
- Attend to support cases via phone, email or online web tools
- Answer enquiries and prepare materials on product usage and sales
- Analyze and categorize issues, to eventually route the support cases to the right support staff
- Perform environment health checks
- Perform core function and non-core function tests
- Perform market research
- Make outbound calls for Marketing
- Handle sales enquiries and background checking of potential clients after receipt of sales enquiries
- Perform other related duties as assigned
Qualifications:
- A graduate of any 4-year course
- Preferably with 1 year relevant work experience
- Flexible, can adapt to changing shift schedules
Requirements:
- Ability to communicate in English, verbal or written, in a concise and clear manner
- Effective listening skills
- Proficiency in typing
- Ability to multi-task
- Knowledge of MS applications
- Adept in using mobile devices
Skills:
Clerical, Creative, Teamwork, Self-Management, Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility, Fast Learner
