Product Support Specialist

Description:

Duties and Responsibilities:

• Attend to support cases via phone, email or online web tools
• Answer enquiries and prepare materials on product usage and sales
• Analyze and categorize issues, to eventually route the support cases to the right support staff
• Perform environment health checks
• Perform core function and non-core function tests
• Perform market research
• Make outbound calls for Marketing
• Handle sales enquiries and background checking of potential clients after receipt of sales enquiries
• Perform other related duties as assigned

Qualifications:

• A graduate of any 4-year course
• Preferably with 1 year relevant work experience
• Flexible, can adapt to changing shift schedules

Requirements:

• Ability to communicate in English, verbal or written, in a concise and clear manner
• Effective listening skills
• Proficiency in typing
• Ability to multi-task
• Knowledge of MS applications
• Adept in using mobile devices

Skills:
Clerical, Creative, Teamwork, Self-Management, Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility, Fast Learner