Deliver Data-Driven Customer Support In Hospitality Technology
Contribute to global hospitality technology innovation through analytical SaaS support and customer-focused problem-solving. The Product Support Specialist role is perfect for professionals comfortable with numbers, customer communication, and logical troubleshooting while building long-term international careers through permanent remote flexibility and fast-tracked growth opportunities with Emapta.
Job Overview
- Employment Type: Full Time
- Shift: Flexible Shift, Weekends Off
- Work Setup: Permanent Work From Home/Remote
Exciting Perks Await!
- 100% Remote Work Setup
- Opportunity to work in a global SaaS environment
- Exposure to data analytics and revenue management
- Career growth opportunities across Product, Data, and Customer Success teams
- Collaborative and fast-paced international culture
- Comprehensive HMO coverage
- Time Off: 3 weeks of Paid Time Off per year and wellness benefits
- Culture: Annual Global Workations
The Qualifications We Seek
Technical & Professional Background
- Bachelor's degree required
- At least 4 years of experience in customer-facing, technical support, SaaS, analytics, or data-related roles
- Experience in SaaS Support, Technical Support, Revenue Management, Business Analytics, or data-focused environments preferred
- Strong troubleshooting mindset with the ability to investigate and resolve issues independently
- Experience with SQL, reporting tools, or data analysis platforms is an advantage
Analytical & Problem-Solving Skills
- Strong numerical, analytical, and logical problem-solving abilities
- Comfortable interpreting percentages, graphs, charts, trends, and data inconsistencies
- Able to perform quick calculations and make data-driven decisions confidently
Communication Skills
- Clear and confident English communication skills
- Ability to explain solutions naturally and conversationally without sounding scripted
- Comfortable supporting and communicating with international customers
Work Requirements
- Strong interest in analytics, troubleshooting, and data-driven decision-making
- Preferably with a notice period of 30 days or less
- Willing to work 4:30 AM - 1:00 PM PH Time
Your Daily Tasks
- Investigate and resolve customer concerns using data, logic, and platform analysis
- Analyze pricing trends, percentages, charts, and platform-generated insights
- Help customers understand product recommendations and system behaviors
- Troubleshoot issues through email, calls, and live sessions
- Explain complex concepts in a simple and confident manner
- Collaborate with internal teams to improve customer experience and product efficiency
- Take ownership of cases from investigation through resolution
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
