About the Role
We are seeking a highly analytical and detail-oriented Product Support Specialist to support the development, maintenance, and performance monitoring of our life insurance product portfolio. This role will work closely with Product Management, IT, Marketing, Customer Service, and Underwriting teams to provide technical product expertise, ensure the accuracy of policy values and proposal systems, and help drive the success of our insurance products.
Key Responsibilities:
Technical Product Support
- Validate and ensure the accuracy of policy values within life administration and supporting systems.
- Serve as a technical resource for internal stakeholders regarding product specifications, calculations, and product-related inquiries.
- Collaborate with IT, Marketing, Customer Service, and New Business & Underwriting teams on product-related initiatives.
Sales Proposal System Management
- Maintain and support sales proposal systems.
- Ensure proposal values, assumptions, and product information remain accurate and up to date.
- Assist in system enhancements and testing activities.
Product Development & Documentation
- Review and validate product proposals, marketing materials, and training content.
- Assist in developing product guidelines and enhancing existing documentation.
- Support product launches and changes through effective documentation and communication.
Product Performance Monitoring
- Monitor monthly product performance for Individual Life business.
- Generate regular and ad hoc reports for management and business stakeholders.
- Analyze product trends and provide insights to support decision-making.
Qualifications:
- Bachelor's degree in Business, Marketing, Mathematics, Statistics, Actuarial Science, or a related field.
- Minimum of 2 years of experience in a life insurance company.
- Experience in product management, product support, or project management is preferred.
- Strong Microsoft Excel skills, including calculations and data analysis.
- Understanding of life insurance products and industry practices.
- Knowledge of insurance regulations and product compliance requirements.
Take note that BDO will NEVER ask candidates for payment at any part of the recruitment process, or processing of their job application.
