PRODUCT SUPPORT COORDINATOR
Job Type: Full Time
Location: Manila, Philippines | Hybrid
Reporting to: Manila Product Team Lead
Role Type: Replacement
Salary: Php 25,000
Job Purpose
INA Prime Solutions is our BPO line of business in Manila, PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions, leveraging skilled workforce to drive operational excellence and client success.
As a Product Support Coordinator, you'll play a vital role in ensuring our clients have a seamless experience with our products. You'll be the go-to person for troubleshooting, resolving issues, and guiding clients through product-related inquiries. Working collaboratively with cross-functional teams, you'll help drive product improvements and contribute to delivering outstanding service. If you're passionate about problem-solving, enjoy engaging with people, and thrive in a dynamic environment, this role is for you. Join us and make a real impact by enhancing both our products and the client experience!
What will be your key responsibilities
- Load rates into the system accurately and in a timely manner
- Maintain up-to-date information within the system
- Create detailed maps relevant to itineraries
- Load and maintain allocation
- Load tailor-made itineraries
- Perform thorough competitor analysis
- Collaborate closely with Product Managers and Executives.
- Communicate with team members to verify details & resolve any discrepancies
- Assist with other ad hoc tasks as needed
What are we looking for
- At least 1 year previous Travel Industry experience
- Previous Travel Industry experience in Operations specifically Reservations and Products is preferred
- A team player
- Excellent attention to detail and accuracy in data management.
- Ability to work efficiently in a fast-paced environment, multitask, and adapt to changing priorities.
- Excellent analytical and problem-solving skills
- Excellent verbal & written English communication skills
- Proficiency in Microsoft Suite, particularly Excel or Gsheet.
- Previous experience with interpreting and loading contracts into a database is beneficial
- Experience with ClickUp, Perseus, or other travel industry platforms is a plus.
What can you expect from Goway
Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You'll Join a Global Community That Supports One Another
- We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
- Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
- Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
- Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
- Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
- Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.
How To Apply
If this role feels like your next step, click Apply Now to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.
AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.
Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.
Recruitment Scams & Fraud Warning
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.
About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.
