Product Support Agent I

Overview

Make an Impact with RealPage

Looking for a role where your work directly influences business outcomes and customer success

At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.

Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.

What You'll Do

HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth, collaborating with major brands to meet consumer needs. As a Product Support agent, you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.

Responsibilities

• Receives customer requests via Phone and helps drive first call resolution
• Document interactions in SalesForce
• Maintains and establishes relationships with other HomeWiseDocs.com Departments as it relates to job functions.
• Educate customers about terminology, features and benefits of products in order to improve product related interest and satisfaction.
• Learn our products, technically, and be able to understand how our customers use the product.
  
  

Qualifications

• Associate or Bachelor Degree Preferred
• 1-2 years Customer Service experience.
• Ability to work accurately and with eye for detail.
• Ability to multitask
• Be able to talk to customer about our products as needed.
• Proficient in PC applications, including Microsoft Office
  
  

Top 3 Qualification

• Great customer service skills required; minimum of 1 year providing high quality customer service
• Strong technical and troubleshooting skills
• Familiarity with basic office productivity software
  
  

Competencies

CUSTOMER FOCUS

• Seeks to understand customers
• Identifies customer services issues
• Creates customer-focused practices
• Assures customer satisfaction
  
  

ANALYTICAL THINKING

• Identifies many possible causes for a problem
• Carefully weighs the priority of things to be done
• Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail
  
  

ADAPTABILTY

• Looks for ways to make changes work rather than only identifying why change will not work.
• Adapts to change quickly and easily
  
  

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training
• Hybrid setup begins on the 4th month, with two onsite days per week
• Supports US business operations - Fixed graveyard shift schedule with night differential pay
  
  

What We Offer

• Enjoy complimentary meals while you're in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career
• Collaborate with talented people and work on solutions that make a real-world impact