About The Job
The Marketplace Product Specialist supports the Marketplace Product team by driving day-to-day product execution, ensuring deliverables are tracked, dependencies are managed, and initiatives progress efficiently across cross-functional teams. The role serves as a key operational partner to Product Managers, helping maintain visibility, alignment, and execution discipline throughout the product lifecycle.
This role exists to improve delivery effectiveness, reduce execution gaps, and enable Product Managers to focus on product strategy, prioritization, stakeholder management, and decision-making.
What You Will Do
Ticket & Work Item Management
- Own intake, tracking, and lifecycle management of product-related tickets (e.g., bugs, enhancements, operational requests)
- Ensure tickets are properly documented, prioritized, assigned, and progressed
- Follow up with relevant teams on status, blockers, and next steps
Task & Deliverable Tracking
- Track product-related deliverables across design, development, analytics, and operations
- Maintain clear visibility of timelines, dependencies, and ownership
- Surface risks, delays, or scope issues early to Product Managers
- Support coordination of releases, fixes, and post-launch actions
KPI Tracking & Reporting Support
- Track and maintain agreed product and delivery KPIs based on definitions provided by Product Managers
- Monitor execution‑related metrics (e.g., ticket throughput, backlog aging, delivery timeliness, issue resolution)
- Prepare and maintain simple dashboards, trackers, or reports to provide visibility on KPI trends
- Flag anomalies, risks, or recurring patterns to Product Managers with supporting context
- Ensure KPI data and reports are accurate, up to date, and consistently maintained
Operational & BAU Support
- Support day-to-day Marketplace BAU activities (issue triage, fixes, config changes, content or flow updates)
- Assist in monitoring post-release stability and issue resolution
- Contribute to process improvements that increase delivery efficiency and clarity
Reporting & Visibility
- Prepare execution status updates, trackers, and summaries for Product Managers
- Consolidate updates across tickets, tasks, and deliverables to support Product Manager visibility and decision-making
- Maintain up-to-date views of progress, risks, and open items as input to Product Manager communications
What You Should Have
- At least 2–4 years experience in a delivery, operations, product support, business analysis, or project coordination role
- Hands‑on experience managing tickets, tasks, and work items using tools such as Jira
- Strong written English skills for preparing clear tickets, trackers, updates, and status summaries
- Solid understanding of how cross‑functional digital teams operate (product, tech, UX, analytics, operations)
- Comfortable working with dashboards, analytics tools, and structured data to monitor product performance, analyze A/B test results, and identify issues or opportunities
- Strong attention to detail and consistency in execution and follow‑through
What Can Set You Apart
- Highly organized and disciplined in tracking tasks, tickets, and deliverables
- Strong sense of ownership for follow‑through and closure
- Comfortable coordinating with multiple teams and chasing updates when needed
- Able to adapt quickly to shifting priorities and delivery timelines
What You Will Enjoy
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal Career mobility
- Opportunity to work and train in our international offices
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
