Product Specialist, Enterprise Next Gen Voice

FUNCTIONAL DUTIES & RESPONSIBILITIES

• Owns the product strategy and end-to-end lifecycle management of Next-Gen Voice Service including product roadmap, positioning, pricing and P&L, GTM planning, and performance management
• Leads strategic partner engagement, joint business planning, enablement, and pipeline generation activities
• Supports engagement of key industries through deal-level commercial and technical inputs
• Coordinates with Sales, Pre-sales, Product and Network Operations, and Delivery teams to ensure effective solutioning, implementation and customer experience
• Monitors market trends, customer requirements, and competitive movements to enhance the portfolio and identify growth opportunities
• Tracks revenue, pipeline, adoption, activation, and retention performance of the Next-Gen voice services

TECHNICAL COMPETENCIES

• Enterprise voice and collaboration technologies including SIP Trunking, Cloud Calling, UCaaS, IP PBX, and unified communications platforms
• Migration program design — ISDN/PRI to SIP, legacy PBX to Cloud Voice
• Partner ecosystem — Zoom, Cisco Webex Calling or equivalent
• Voice product P&L and pricing
• Customer engagement methodology for migration programs

QUALIFICATIONS

• Bachelor's degree in Engineering, Information Technology, or any related course
• At least 3 years of experience in enterprise voice, unified communications, or telecom product management
• Direct exposure to SIP Trunking or Cloud Calling preferred
• Cisco Webex Calling, Microsoft Teams Phone, or equivalent UCaaS certifications preferred