Product & Sales Coordinator (Branded Merchandise)

Job Overview

Our client is seeking an articulate, detail-oriented Sales Coordinator with direct, hands-on experience in an Australianpromotional products, corporate gifting, or branded merchandise industry. In this critical dual-focus role, you will bridge the gap between incoming client inquiries and factory production.

Client Overview

Our client is an established Australian promotional merchandise and custom-branded products company based in Paddington, NSW catering to corporate clients, marketing agencies, and event organizers nationwide, they supply a diverse catalog of branded merchandise—from corporate apparel and drinkware to tech accessories and event giveaways.

Schedule

• Monday - Friday, Business Hours AEST/AEDT (20 work hours per week)

Responsibilities

Sales Support & Client Quoting

• Respond promptly and professionally to inbound client inquiries regarding branded merchandise, stock availability, and lead times.
• Source product options from trade supplier portals and calculate accurate pricing markups.
• Prepare, format, and dispatch detailed, professional sales quotes and product proposals to Australian corporate clients.
• Conduct proactive follow-ups on submitted quotes to secure order confirmations and deposit payments.
• Maintain clean client records, inquiry histories, and sales opportunity pipelines within the CRM.

Production Coordination & Artwork Proofing

• Coordinate with graphic designers, decorators, and local trade suppliers to generate and verify digital visual proofs.
• Manage the client artwork approval process, ensuring color matches (PMS/Pantone), print positioning, and sizing meet exact specifications.
• Liaise with Australian trade suppliers and print houses to secure production slots and monitor factory queue times.

Order Tracking, Dispatch & Logistics

• Monitor open purchase orders from placement through decoration and dispatch, proactively resolving production bottlenecks or inventory delays.
• Inspect post-delivery logistics, confirm client receipt and satisfaction, and resolve any decoration or quantity discrepancies.
• Support final order invoicing and supplier bill reconciliation.

Requirements

• Minimum 2+ years of direct experience working within the Australian promotional products, corporate gifting, or branded merchandise industry.
• Strong working knowledge of standard branding techniques (screen printing, pad printing, embroidery, laser engraving, DTF/digital transfer, sublimation) and local Australian trade suppliers.
• Proven ability to manage the complete order lifecycle from initial quote to factory PO, proof sign-off, and courier tracking.
• Rigorous attention to detail regarding PMS colors, vector file standards, order quantities, and strict event deadlines.
• Excellent verbal and written English communication skills suitable for direct liaison with Australian corporate executives and local suppliers.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.