Product Owner Senior Specialist

Job Description:

ReSource Pro is a trusted strategic operations partner to insurance organizations seeking growth and optimization. With more than 13,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,500 clients across the carrier, broker, and MGA segments – consistently earning a 96%+ client retention rate for over a decade. It offers expert advisory services, workforce solutions, business process management optimization and transformative data and technology solutions. It was recognized in 2025 by Inc. 5000 as one of the fastest growing companies in the US and has earned this honor 16 times since 2009.

Job Summary

This role is a Product Owner/Business Analyst position bridging business needs and technical execution for a software implementation in an insurance context. The product owner will lead requirements engineering (discovery, BRD/PRD, user stories, prototypes) while coordinating closely with US and China stakeholders and engineering teams in an Agile delivery environment.

Responsibilities:

Requirements discovery & stakeholder alignment: Collect, analyze, and document requirements; drive alignment with stakeholders (e.g., US-based PM, China -based Ops). Identify business pain points and propose end-to-end solutions including workflow design and prioritization.

Backlog ownership & story definition: Own/manage product backlog; translate business needs into epics/user stories with clear acceptance criteria; facilitate sprint grooming and support Agile ceremonies to ensure alignment and outcomes.

Technical collaboration & feasibility/trade-offs: Partner with engineering/architects to perform technical feasibility analysis, define dependencies, and make scope/time/quality trade-offs; ensure sound web/app integration approaches (APIs, databases, data flows, auth basics).

Cross-team delivery & UAT & release management: Coordinate delivery across frontend/backend/data/QA/DevOps/other product teams/UIUX; manage changes, risks, and releases; support testing and release readiness (UAT coordination, defect triage, release notes, post-release follow-up).

Metrics & continuous improvement: Track delivery and product outcomes using metrics; continuously improve process and product quality.

Qualifications:

• 5+ years of experience in product ownership, business analysis, system implementation, or IT/enterprise system consulting.
• Bachelor's degree or above in Computer Science or related field (or equivalent practical experience).
• Strong capability in requirements engineering: discovery, documentation (BRD, PRD, Prototypes, User story/AC,), prioritization, and stakeholder management.
• Solid understanding of web applications and system integration fundamentals (e.g., APIs, databases, data flows, authentication basics).
• Excellent communication and alignment skills; able to explain complex topics clearly to both business and engineering.
• Strong English proficiency (spoken and written) for daily collaboration with US, China stakeholders.
• Strong learning agility; able to quickly ramp up on new domains, products, and technical concepts.
• Self-driven, accountable, and able to perform under pressure in a fast-moving environment.
• Familiar with Agile principles and able to collaborate effectively in an iterative delivery environment.
• Tools: Jira/Confluence, Figma, etc.

Preferred:

• Experience with AI/ML products.
• Experience in insurance/fintech/enterprise SaaS domain.
• Familiarity with data analysis tools (SQL/BI) and metrics design.
• Speaking Mandarin.

Shift Schedule: 8am-5pm PHT

Elevate your career with ReSource Pro, where your leadership, expertise, and vision will help shape the future of insurance operations on a global scale.