Product Owner

Overall purpose, duties and responsibilities of the role:

The Manager, Product Owner – Core Insurance Platforms supports the delivery and continuous improvement of the organization's core insurance platforms, specifically InsureMo and Prism.

The role is responsible for day‑to‑day product ownership, ensuring that platform enhancements, fixes, and initiatives are well‑defined, prioritized, delivered on time, and aligned with insurance business needs. The role works closely with development teams, support partners, vendors, and business stakeholders under the direction of the Digital Products Lead.

Key Responsibilities

1. Product Ownership & Delivery Execution

· Act as a Product Owner for assigned initiatives or components within InsureMo and Prism.

· Translate business and operational requirements into clear epics and features, and work with Business Analyst/s for user stories creation.

· Ensure product requirements support insurance processes such as policy administration, underwriting, claims, distribution, and others.

2. Backlog Management & Sprint Support

· Manage and maintain the product backlog for assigned platform initiatives.

· Ensure backlog items are prioritized, refined, and ready for development teams.

· Participate in and support:

o Backlog refinement

o Sprint planning

o Sprint reviews and retrospectives

• Track delivery progress and raise risks or delays to the Senior Manager.

3. Stakeholder Coordination

· Work closely with business users, operations teams, IT, and support partners to:

o Clarify requirements

o Validate assumptions

o Ensure solutions meet business needs

• Support stakeholder communication by providing updates on delivery progress, risks, and dependencies.
• Escalate complex issues or conflicting priorities to the Digital Products Lead.

4. Vendor & Third-Party Coordination

· Coordinate with third-party vendors supporting InsureMo and Prism.

· Support vendor delivery by clarifying requirements, validating outputs, and tracking commitments.

· Escalate vendor performance or dependency risks to the Senior Manager for resolution.

5. Roadmap Support

· Contribute inputs to the core insurance platform roadmap, including:

o Enhanced opportunities

o Technical improvements

o Operational and regulatory needs

· Ensure assigned initiatives align with the agreed roadmap and delivery priorities set by the Digital Products Lead.

6. Production Support & Issue Resolution

· Work with support partners and development teams to investigate and resolve production issues affecting core insurance platforms.

· Assist in prioritizing defects and incidents based on business impact.

· Support root cause analysis and follow through on corrective actions.

7. Collaboration & Continuous Improvement

· Collaborate closely with Scrum teams to promote effective Agile practices.

· Support Continuous improvement in delivery quality, efficiency, and platform usability.

· Actively contribute to documentation, knowledge sharing, and process improvements.

Essential Skills / Qualifications:

· Experience as a Product Owner or Business Analyst, preferably in insurance or financial services

· Strong understanding of Agile / Scrum delivery

· Experience managing product backlogs, user stories, and sprint delivery

· Familiarity with core insurance systems or mission-critical platforms

· Strong analytical, communication, and problem-solving skills

· Ability to work effectively with cross-functional teams and vendors

· 3 -6 years of relevant experience, with exposure to complex or mission-critical systems