Product Operations Manager (Advertising)

We are looking for a strong Product Operations Manager for a social media client for one year & renewable contract role. In this role you will help deliver exceptional advertiser experiences through communication governance, Voice of Customer programs, product testing, and operational excellence.

What you'll do:

• Own communication channel operations and governance: Manage IPC requests across channels such as Banner, Bulletin, Inbox, Email, and Feelgood; ensure requests meet targeting, quality, compliance, and execution standards.
• Drive advertiser communication improvements: Support Email and Bulletin governance initiatives, including frequency management, content quality, targeting effectiveness, engagement improvement, and operational process optimization.
• Run dogfooding programs: Coordinate end-to-end dogfooding programs that allow internal teams to experience the advertiser journey, consolidate product friction, and translate findings into actionable product improvements.
• Support internal product tools: Partner on the development, adoption, and optimization of tools such as Allowlist Tool, including requirement collection, stakeholder alignment, workflow improvement, and operational rollout.
• Translate feedback into action: Collect and structure advertiser and internal-user feedback, identify recurring pain points, and work with Product, Engineering, Data, Sales, and Operations teams to drive resolution.
• Track measurable impact: Define and monitor key success metrics for owned projects, including adoption, engagement, operational efficiency, SLA, user feedback, and downstream business or customer impact.
• Drive end-to-end execution: Maintain clear project plans, owners, milestones, risks, and timelines; proactively follow up with cross-functional stakeholders until actions are completed and outcomes are measured.

What you'll need:

• BA/BS degree or equivalent practical experience.
• 3+ years of experience in Product Operations, Product Marketing, Platform Operations, Business Operations, or a related role within technology, advertising, or digital platforms.
• Strong execution and project management skills, with the ability to independently drive work from problem identification through delivery and follow-up.
• Strong analytical skills, with the ability to interpret data, define meaningful success metrics, identify trends, and translate findings into actionable recommendations.
• Strong cross-functional collaboration skills, with experience working with Product, Engineering, Data, Sales, Marketing, or Operations teams.
• Preferred Mandarin speaking
• Experience in digital advertising, ad platforms, customer experience, product operations, product marketing, or related technology environments.

CEI No: R1659595 / EA No: 07C3147