Job Title: Product Operations Associate
Location: BGC, Taguig (Full Time, Onsite)
Role Objective
The
Product Operations Associate will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.
Key Responsibilities
Act as the primary point of contact for product-related inquiries from internal teams
Provide support to:
- Sales
- Operations
- Collections
- Credit Review
Perform issue triaging, including:
- Identifying root causes
- Classifying issues (bug, enhancement, expected behavior)
- Tracking resolution progress
Ensure timely and accurate responses to all product-related concerns
Maintain, update, and improve:
- Internal documentation
- Product guidelines
- Standard Operating Procedures (SOPs)
Coordinate closely with Product Managers for:
- Escalations
- Product clarifications
- Issue resolution
Monitor recurring issues and proactively suggest process or product improvements
Ensure clear and consistent communication between Product and business teams
Qualifications
- Bachelor's degree in Business, Information Technology, Engineering, Finance, or any related field
- At least 1–3 years of experience in Product Operations, Business Operations, Customer Support, or related roles, preferably in a fintech, banking, or technology-driven company
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management abilities
- Experience in issue tracking, ticketing systems, or operational support workflows is an advantage
- Ability to work in a fast-paced and highly collaborative environment
- Highly organized with strong attention to detail
- Proficient in Microsoft Office/Google Workspace; familiarity with fintech products and digital platforms is a plus
Preferred Competencies
- Understanding of fintech products, lending operations, digital payments, or financial services processes
- Experience working with cross-functional teams including Product, Engineering, Risk, and Operations
- Ability to analyze operational pain points and recommend scalable solutions
- Strong sense of accountability, ownership, and urgency in handling issues
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