Product Operations Associate

Job Description

The

Product Operations Associate will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.

Responsibilities

Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests

Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders

Shape the flow and conduct of a clients annual general meeting with their knowledge of the product

Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements

Follow up pending actions from customers and other resources in the organization, and track each call to resolution.

Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails

Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction

Visit client sites to provide onsite account support as the need arises

Help in generating and following-up sales or business leads

Compose client correspondence and helpful product guides

Maintain and update global account team databases and contact lists

Stay abreast on company products and services

Qualifications

Bachelors degree in publications, communications, business, management or equivalent

A customer service background or account coordination or management experience is a plus

Experience in project and events management

Fast learner and tech-savvy

Strong familiarity with video-conferencing software

Excellent people skills

Patient, flexible and can work under extreme pressure

Strong organizational, monitoring, and coordination skills

Focused and detail-oriented

Strong analytical abilities

Above average English written and oral communication skills; good in business correspondence

Can Adapt To Changing Shift Schedules

Morning Shift (8:00AM 5:00PM)

Mid Shift (4:00PM 1:00AM)

Evening Shift (11:00PM 8:00AM)