We are seeking an experienced Product Manager - ServiceNow to drive the implementation and delivery of products across ITAM/SAM, providing hands-on configuration, solution design validation and technical guidance throughout delivery. This role combines product management expertise with operational excellence to deliver impactful solutions in partnership with cross-functional teams.
Responsibilities
- Research and write detailed technical requirements
- Active participation in product planning and roadmap definition
- Collaboration with internal and external customers to acquire a deep understanding of their requirements and business needs, including other PMs, architecture, operations, business development, sales, marketing and customer success teams
- Determine technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed
- Define product performance and effectiveness metrics that measure and benchmark product success
- Develop and articulate a defensible point of view based on data from primary and secondary research including direct customer engagement
- Delivery of requirements in partnership with SaaS Ops, Security, Architecture and various engineering teams with an iterative, pragmatic approach
- Ensure that product requirements incorporate effective written and creative visual techniques such as sequence diagrams and payload mockups
- Create data flows and functional and technical specifications as needed
- Manage the delivery of products, including PoC, internal Beta, external Beta, Public Launch and ongoing releases
- Resolution of technical blocking issues and coordination of solutions across multiple technical teams
- Stay abreast of new technology capabilities and recommend and plan innovative products and features
Requirements
- 10-15 years of experience in IT
- Expertise in product management, product life cycle, product roadmap and product vision
- Background in development and management of operational excellence practices
- Knowledge of ServiceNow Platforms or ability to learn ServiceNow very fast
- Familiarity with SaaS and cloud based solutions
- Proficiency in agile methodologies and tools including Confluence, Jira and Slack
- Capability to lead and influence business and technical teams in a matrixed environment
- Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB and enterprise
- Competency in developing and delivering complex products at high velocity with aggressive deadlines
- Skills in technical delivery teams leveraging continuous delivery for launch
- Strong analytical approach with attention to detail and excellent reporting skills
- Exceptional organizational and planning skills with great communication and presentation abilities
- English proficiency at B2 level or higher
Nice to have
- Skills in UI and Figma creation
