Product Manager (ServiceNow)

Key Responsibilities

• Define product vision & roadmap for ServiceNow accelerators/offerings.
• Identify whitespace opportunities based on market trends and client pain points.
• Own and prioritize backlogs; write epics/user stories; run sprint ceremonies.
• Work with architects/developers to build scalable, reusable, modular solutions (scoped apps, Flow Designer, Integration Hub, App Engine Studio).
• Drive MVP-first builds — PoC → MVP → GA.
• Package offerings: demos, playbooks, one-pagers, enablement material.
• Partner with sales/pre-sales to showcase accelerators to clients.
• Track KPIs: offerings built, reuse rate, pipeline/revenue influence, adoption.
• Report roadmap progress and governance to leadership.

Required Skills

• 5+ years as Product Owner/Product Manager, 3+ years on ServiceNow.
• Experience building reusable solutions/accelerators (not just client-specific delivery).
• Strong ServiceNow knowledge: App Engine Studio, Flow Designer, Integration Hub; depth in 2-3 modules (ITSM, CSM, HRSD, SPM, GRC).
• Agile/Scrum experience; CSPO or SAFe POPM preferred.
• ServiceNow CSA required; CIS certifications a plus.
• Comfortable with ambiguity and 0-to-1 product building.

Preferred

• Domain knowledge in CRM, HCM, Finance, Procurement, or Supply Chain.
• Experience publishing scoped/ISV-style apps.
• Background in a CoE, Innovation Lab, or consulting/SI environment.

Soft Skills

• Entrepreneurial, self-directed mindset.
• Strong storytelling/pitching ability (technical + business audiences).
• Cross-functional facilitation across squads.