Title: Product Manager (POS)
The
Product Manager is responsible for defining, prioritizing, and delivering in-store digital solutions that address business, operational, and customer needs. Key focus areas include POS (Point of Sale), BOH (Back-of-House systems such as inventory, forecasting, labor, and scheduling), SOK (Self-Ordering Kiosks), DMB (Digital Menu Boards), and other related technologies. This role manages the full product lifecycle, ensures alignment with business objectives, and collaborates with cross-functional teams to drive successful product launches and adoption across the organization.
Key Responsibilities
- Define and manage the product vision, strategy, and roadmap for global in-store systems, including POS, BOH, SOK, DMB, and emerging digital technologies, ensuring alignment with business goals.
- Partner with senior executives, key stakeholders, and cross-functional teams to gather requirements, prioritize initiatives, and communicate progress effectively.
- Collaborate with regional RS and BT teams to conduct market research, user interviews, and data analysis, leveraging insights to drive product decisions and innovation.
- Lead the end-to-end product lifecycle from concept to launch by defining clear requirements and user stories and working closely with supplier teams to deliver high-quality solutions.
- Establish objectives and key success metrics to measure product performance and use data-driven insights and user feedback to continuously improve solutions.
- Ensure timely delivery of product features by managing dependencies, mitigating risks, and coordinating with project managers on milestones and deliverables.
- Build and maintain strong relationships with business stakeholders through effective communication of product status, risks, and key developments.
Job Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5–10 years of experience in Product Management or Business Analysis, with direct experience in digital solutions within the restaurant or retail industry.
- Proven track record of managing the full product lifecycle and delivering innovative solutions.
- Demonstrated ability to work effectively with cross-functional teams while balancing technical and business requirements.
- Experience managing global product rollouts and coordinating across multiple regions.
- Knowledge of restaurant operations and in-store technologies (e.g., POS and BOH systems) is preferred.
- Experience with Agile methodologies; Scrum Master certification is an advantage.
- Fluency in English and Chinese is an advantage.
- Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).
Jollibee Foods Corporation is the hiring entity for this requisition.
