Product Manager - MOS

The opportunity

We are seeking a hands-on Product Manager to lead the direction and ongoing development of MOS, a business-critical enterprise software platform. You will connect users, business stakeholders and the delivery team, ensuring that investment is directed toward valuable, practical and well-understood outcomes.

Reporting to the Director of Engineering, you will own the product roadmap, priorities, requirements governance, product documentation, MOS product training and user adoption. You will directly manage a Business Analyst and partner closely with development, quality assurance, DBA/DevOps, Marketing and Learning and Development colleagues.

What you will do

Product strategy and roadmap

• Develop and maintain a clear product vision and roadmap aligned with business objectives and user needs.
• Translate business goals into measurable product outcomes, well-defined initiatives and investment recommendations.
• Evaluate priorities using value, urgency, risk, dependencies and available delivery capacity.

Backlog and delivery planning

• Own and prioritise the product backlog, including the objective, scope and expected outcome of each initiative.
• Work with the Business Analyst to create clear requirements, user stories, process flows and acceptance criteria.
• Partner with engineering leads on feasibility, estimates, dependencies and release planning, making timely scope and priority decisions when constraints arise.

Stakeholder engagement

• Act as the primary product contact for business stakeholders and users.
• Facilitate discovery workshops, roadmap reviews, prioritisation discussions and product demonstrations.
• Communicate progress and trade-offs clearly, resolving competing requests through evidence-based recommendations and appropriate escalation.

Business analysis leadership

• Manage, coach and set priorities for the Business Analyst, supporting stakeholder workshops, process analysis and user acceptance testing.
• Review requirements and acceptance criteria for clarity, completeness and alignment with product outcomes.
• Establish consistent practices for discovery, documentation, traceability and business acceptance.

Product quality and release readiness

• Define business acceptance expectations and coordinate business participation in user acceptance testing.
• Work with development and QA colleagues to support appropriate coverage, release readiness and confirmation that delivered functionality meets the business need.
• Monitor production feedback, defects, support issues and user experience, and prioritise improvements.

Documentation, training and adoption

• Own the accuracy, completeness and currency of product documentation throughout the product lifecycle.
• With support from the Business Analyst, maintain user manuals, quick-reference guides, process guides, role and access matrices, release notes and FAQs.
• Own the MOS product training strategy, role-based curriculum, training materials and training lifecycle, including updates following product releases.
• Ensure users complete relevant product training and demonstrate the competency required for their roles, supported by practical assessments, refresher training and appropriate records.
• Review training videos and materials for accuracy, clarity and business-process alignment before rollout through the corporate Learning Management System.
• Partner with Marketing and Learning and Development on complementary communications, content production and LMS initiatives, while retaining MOS ownership of product training and user competency.

AI implementation

• Identify and prioritise practical AI opportunities that improve user experience, operational efficiency or product outcomes.
• Lead AI discovery, business requirements, pilot planning and adoption in partnership with engineering, security, data and relevant governance stakeholders.
• Define expected benefits, validation criteria, human oversight and responsible-use controls, and monitor implemented AI capabilities for quality, risk and user value.

Product insight and governance

• Define practical measures of product adoption, value and service quality.
• Track whether delivered changes achieve their intended outcomes and maintain visibility of product risks, dependencies and key decisions.
• Contribute to budget planning, product investment discussions and management reporting.

What you will bring

• Relevant experience as a Product Manager, Product Owner, Senior Business Analyst or comparable product leader, including ownership of a roadmap and prioritised backlog.
• Strong understanding of product discovery, requirements, delivery and release lifecycles, with experience working closely with software development and QA teams.
• Strong stakeholder facilitation, negotiation and expectation-management skills.
• The ability to turn ambiguous business problems into clear objectives and deliverable increments.
• Experience coaching, supervising or developing business analysts or other product team members.
• Excellent written communication, documentation and presentation skills.
• Sound judgement, ownership and confidence when making and explaining prioritisation decisions.

Desirable experience

• Enterprise, payroll, HR, financial, regulatory or other business-critical products involving country-specific or statutory requirements.
• User manuals, operational guides, access matrices or controlled product documentation.
• Owning product training, competency assessment, software training videos or learning materials.
• Working with Marketing, Learning and Development, corporate communications or Learning Management Systems.
• AI-enabled products or workflows, user acceptance testing and release governance.
• Business cases, product metrics, budgets or investment proposals.