- Metro Manila, Philippines
- Full-Time
- Hybrid
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Job Description:
Position: Product Manager (Project MicroSphere)
Location: Manila, Philippines
Work setup & shift: Hybrid | Day shift
Engagement: Fixed Term - 12 months
Why join MicroSourcing
You'll Have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Product Manager, your core responsibilities include:
- Vendor & SLA Management: Act as the primary owner for third-party platform vendors, ensuring continuous performance optimization and adherence to strict contract thresholds.
- Product Enhancements: Oversee the product lifecycle for integrated tools under Project MicroSphere, managing feature upgrades, rollouts, and system optimizations.
- SOW & MSA Compliance: Regularly cross-reference and govern external vendor data streams and platform deliverables against agreed Service Level Agreements (SLAs), Statements of Work (SOWs), and Master Services Agreements (MSAs).
- Performance Metrics Tracking: Collect, monitor, and report on operational logs, system uptimes, and third-party spreadsheet performance metrics.
- Escalation Governance: Log, document, and escalate any metric deficits or contract threshold breaches directly to the Project Manager and TA Leadership teams. Ensure resolutions, governance, and tracking of all issues related to vendors.
- Product Trainings: Conduct trainings across relevant stakeholders, and maintaining updated knowledge libraries, Standard Operating Procedures (SOP), and Manuals up to date.
What You Need:
Preferred skills/expertise
- Prior experience managing high-volume third-party platform integrations or software vendor relationships.
- Familiarity with tracking operational software pipelines within modern Applicant Tracking Systems (ATS) or enterprise product ecosystems.
- Exposure to corporate shared services or complex IT-BPM project coordination environments.
Non-negotiables
- Minimum of 3 to 5 years of experience in Product Management, Vendor Management, SLA coordination, or specialized technical project coordination.
- Demonstrated literacy in commercial contract documentation, specifically an ability to interpret and apply SLAs, SOW clauses, and MSA parameters.
- High proficiency in utilizing Microsoft Excel or enterprise data tools to analyze vendor performance logs and metrics parameters.
- Bachelor's Degree in Project Management, Business Administration, Computer Information Systems, or a related operational discipline.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and one of the largest providers of managed services outsourcing in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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